Experienced Customer Support Specialist – CPC Processor I for arenaflex, Delivering Exceptional Service in a Fast-Paced Remote Call Center Environment

Introduction to arenaflex

arenaflex is a pioneering data platform company in the healthcare industry, dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. With a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners, arenaflex is at the forefront of transformative change in healthcare. By joining our team, you'll become part of a highly collaborative and passionate group of individuals who are committed to making a meaningful impact in the lives of patients and healthcare professionals alike.

About the Role

We're seeking an experienced and skilled Customer Support Specialist – CPC Processor I to join our remote call center team. As a CPC Processor I, you will play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers, while maintaining a high level of professionalism and exceptional customer service skills. This is a full-time, remote position, working Saturday to Wednesday, 11am-7:30pm EST, with holiday coverage required. After completing site-specific training, you'll work a permanent schedule, with opportunities for growth and development within the company.

Key Responsibilities

• Answer and conduct business on the telephone, maintaining excellent customer service and responding to release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence, documenting all interactions in detail within our software systems.
• Process medical record requests by taking calls from patients, insurance companies, and attorneys, providing medical record status updates and maintaining confidentiality at all times.
• Document information in multiple platforms using two computer monitors, with proficiency in Microsoft Office, including Word and Excel.
• Maintain a high level of professionalism, good rapport with co-workers and members of management, and open lines of communication regarding any problems, complaints, incidents, or concerns.
• Meet and maintain department productivity and quality assurance expectations, following all company policies and procedures, and adhering to facility-specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, maintaining an acceptable attendance record and reporting to work as scheduled.

Essential Qualifications

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Friendly, professional manner of communication, with good customer service skills and experience with multi-line phone systems.
• Computer proficiency, with intermediate to advanced knowledge of MS-Office and at least one year of experience.
• Ability to stay organized while working quickly, with strong attention to detail and a high level of accuracy.
• Passing annual Introductory HIPAA examination and completing a 90-day ROI Certification course with a score of 85% or higher.

Preferred Qualifications

• Experience in data entry, medical records, healthcare, insurance claims processing, or proofreading/editing of documents.
• Previous experience in a call center or customer-facing environment, with a strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment and build strong relationships with colleagues and customers.

Career Growth and Development

At arenaflex, we're committed to investing in our people and providing opportunities for growth and development. As a CPC Processor I, you'll have access to comprehensive onsite/virtual training programs, job shadowing with an assigned mentor, and ongoing support and feedback to help you succeed in your role. With a strong focus on career advancement and professional development, you'll have the opportunity to take on new challenges, develop new skills, and progress within the company.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a collaborative and inclusive work environment. We value diversity, equity, and inclusion, and are committed to creating a workplace where everyone feels welcome, valued, and respected. As a remote employee, you'll be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives and events.

Compensation and Benefits

arenaflex offers a competitive compensation package, with a hourly rate ranging from $15.00 to $18.00 per hour, depending on location, responsibilities, skills, experience, and other requirements of the role. You'll also have access to a comprehensive benefits package, including PTO, health, vision, and dental insurance, 401k savings plan, and tuition assistance. With a strong focus on work-life balance, you'll have the opportunity to work from the comfort of your own home, with a high-speed internet connection and a distraction-free work environment.

Conclusion

If you're a motivated and customer-focused individual, with a passion for delivering exceptional service and making a meaningful impact in the healthcare industry, we encourage you to apply for this exciting opportunity. As a CPC Processor I at arenaflex, you'll be part of a dynamic and innovative team, with opportunities for growth, development, and career advancement. Don't miss out on this chance to join a leading data platform company and take your career to the next level. Apply now and become part of the arenaflex team!

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