At arenaflex, we're dedicated to delivering exceptional customer experiences that drive business success. As a Bilingual Spanish Customer Service Representative, you'll play a vital role in supporting our Food Service Client's success by providing top-notch service and support to their customers, sales team, and field partners. If you're passionate about delivering world-class customer service, have a strong work ethic, and are fluent in Spanish and English, we want to hear from you!
**About arenaflex**
arenaflex is a leading IT consulting firm that leverages cutting-edge technologies to drive innovation and growth across various industries. Our team of experts is committed to delivering tailored solutions that meet the unique needs of our clients. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional results.
**Job Summary**
As a Bilingual Spanish Customer Service Representative, you'll be responsible for providing exceptional customer service and support to our Food Service Client's customers, sales team, and field partners. You'll handle service and delivery inquiries, resolve concerns, and maintain Gold Standard business relationships. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced team environment.
**Key Responsibilities**
* Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
* Use computerized systems for tracking, information gathering, and/or troubleshooting.
* Answer basic questions and resolve basic problems.
* Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
* Actively re-direct incoming callers to self-service options
* Perform proactive outbound follow-up communications as necessary
* Process orders and other related voice and non-voice tasks as needed to meet client needs
**Requirements**
* A High School Diploma or equivalent is required
* Must be Bilingual in Spanish/English
* At least 2 years of Customer Service experience
* Previous call center experience is preferred but not required
* Previous experience in foodservice or foodservice distribution is preferred but not required.
* A self-starter that demonstrates customer service skills.
* Ability to select and apply standard policies and procedures.
* Ability to resolve routine problems and questions independently.
* Ability to pay close attention to detail and use time effectively.
* Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
* Ability to work in a fast-paced team environment.
**Requirements for Working From Home**
* A private and secure space to do work uninterrupted by others in the home.
* Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.
* All equipment needed for the job will be provided, but not the Ethernet cord.
**Compensation and Benefits**
* The hourly rate for this position is $15.50 per hour.
* This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
* Benefits: arenaflex offers the following benefits for this position, subject to applicable eligibility requirements:
+ Medical/Dental/Vision/Life Insurance
+ Paid holidays plus Paid Time Off
+ 401(k) plan and contributions
+ Long-term/Short-term Disability
+ Paid Parental Leave
+ Employee Stock Purchase Plan
**Disclaimer**
arenaflex reserves the right to modify the hourly rate, other compensation, and benefits information at any time, subject to applicable law.
**Eligibility**
arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application by June 15th, 2025.
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