The job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.
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Our people make all the difference in our success.
Ready for a role where client partnership and premium service take center stage? As a Dedicated Client Service Partner, you’ll be a trusted resource to the Cigna Account Management team—building strong client relationships, delivering insights, and driving effective program execution
What You’ll do:
• Professionally communicate with internal and external customers while owning issues through resolution and providing timely and clear status updates
• Educate customers and Employee Services on Cigna programs, resources, and trends through one‑on‑one guidance and targeted training sessions.
• Pull and analyze call/claim data to identify trends, prepare monthly service reports, and update the account team on notable findings or client issues requiring escalation
• Coordinate Cigna resources for customers with complex needs and handle related tasks such as customer/provider outreach and creating out‑of‑pocket ledgers
• Navigate multiple Cigna systems including self‑service, claim, and tracking platforms
• Build strong connections with the OneGuide team to delegate issues appropriately and maintain clear, timely feedback loops with employees and HR.
What You’ll need to do the Job:
• High School Diploma or GED required, advanced degree preferred
• Professional level insurance industry experience, required
• 2+ years of success delivering customer and producer communications, with the ability to understand needs quickly and pivot between customer interactions and client updates, required
• 3+ years of experience with Cigna benefits, products, and services, preferred Such as: MotivateMe, LMP, OneGuide, Cigna Telehealth, HSAB, EAP, ART, Salesforce, CMS, OneView, and/or Proclaim/VIPR, highly preferred
• Proven ability to influence key decision-makers through strong negotiation, ambiguity navigation, and conflict‑management skills, preferred
• Experience navigating Cigna’s matrix partners to triage customer issues (e.g., Dental, DME, Eligibility, Appeals, HSAB, Incentives), preferred
• Strong analytical skills with the ability to set targets, manage priorities, and deliver creative solutions, preferred
• External applicants must have prior experience at The Cigna Group
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.