Uber is a leading technology company that connects consumers with local businesses through its platform. The Account Partner role focuses on managing relationships with small-to-medium-sized businesses to drive growth and retention on Uber Eats.
Responsibilities
- Manage a portfolio of SMB restaurant partners on Uber Eats, driving growth and retention
- Proactively identify risks & opportunities within your book of business, engaging merchants via outbound calls, performance reviews, and data-driven recommendations
- Consult and upsell additional Uber Eats products and services to optimize merchant performance
- Build meaningful, long-term relationships to position Uber Eats as the go-to delivery platform
- Maintain consistent communication via email, phone, and in-person meetings where applicable
- Champion restaurant feedback to help shape internal strategy and drive insights
- Act as an ambassador for Uber Eats, ensuring partners understand and leverage our platform's full potential
Skills
- At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry)
- Candidates must be located in New York and able to follow the hybrid schedule
- Comfortable with traveling to visit with restaurants in person 20% of the month
- Proficiency in Salesforce and Google Suite or similar CRM tools
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
- Highly organized and detail-oriented, with a strong work ethic
- Willingness to roll up your sleeves and dive deep into partner relationships and business challenges
- Experience with negotiation of partnership contracts, communication under pressure, balancing partner needs and business objectives
Benefits
- You will be eligible to participate in Uber's bonus program
- May be offered sales bonuses & other types of comp
- All full-time employees are eligible to participate in a 401(k) plan
- You will also be eligible for various benefits.
Company Overview
- Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.uber.com.