Join Our Team: Academic Success Advisor - Empowering Online Graduate Students to Succeed
Arizona State University's Mary Lou Fulton Teachers College is seeking a highly skilled and student-centered Academic Success Advisor to join our Office of Academic and Career Success, Graduate Services team. As an Academic Success Advisor, you will play a vital role in supporting online graduate students in Master's degree programs, providing academic advising, and related student services. If you're passionate about empowering students to achieve their academic goals and are excited about working in a dynamic team environment, we encourage you to apply for this rewarding opportunity.
About Our Team and Culture
Our Office of Academic and Career Success, Graduate Services is dedicated to providing exceptional academic advising and support to online graduate students. We pride ourselves on our team-based advising model, which focuses on personalized engagement and delivers exceptional service and support to every learner we serve. Our team is collaborative, student-centered, and committed to creating a positive and dynamic work environment. We value diversity, equity, and inclusion, and strive to create a culture of belonging for all students, faculty, and staff.
Key Responsibilities:
- Provide 1:1 and group academic advising, recruitment/retention, and academic success support functions to online graduate students to ensure ongoing successful progress to completion of degree programs.
- Offer guidance to students on course selection, registration, and satisfactory academic progress using university systems, including iPOS, PeopleSoft, and Salesforce.
- Assist with academic program development and implementation, and monitor student academic progress through various reporting tools.
- Collaborate with students, faculty, and staff to ensure academic success, and work closely with other members of the assigned advising team to handle problems and provide guidance and advice to students.
- Respond to student questions and concerns in a timely manner, and work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion.
- Function as a member of an academic advising team that serves as a primary liaison to connect students with academic personal resources, such as tutoring, financial aid, counseling, and career services.
- Maintain student files and records on computer-based databases, and utilize university data and programmatic direction to promote student academic success.
- Collaborate with Teachers College internal and external partners to promote education programs, and interpret and explain college and university policies and procedures related to admission, advising, student success, and degree completion.
- Prepare and present at orientations for new students, and participate in other activities that support the success of online graduate students.
Requirements and Qualifications
Minimum Qualifications:
- Bachelor's degree from a regionally accredited institution.
- One (1) year or more of previous experience in one or more of the following: advising, student recruitment/retention, or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning.
- Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
Desired Qualifications:
- Master's degree in counseling, higher education, or a closely related field from a regionally accredited college or university.
- Experience working with online graduate students.
- Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes.
- Experience in working effectively in an environment subject to quickly changing priorities.
- Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records.
- Demonstrated knowledge of principles, practices, procedures, and methods of evidence-based academic advising strategies.
- Experience in student service orientation.
- Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods.
- Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
- Evidence of effective communication skills.
- Experience in demonstrating sensitivity to the needs of a diverse student population.
What We Offer
Compensation and Benefits:
We offer a competitive salary range, depending on experience, as well as a comprehensive benefits package, including:
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Flexible work arrangements, including remote work options.
- Access to cutting-edge technology and systems.
- Comprehensive training and support.
Career Growth Opportunities and Learning Benefits:
As an Academic Success Advisor, you will have opportunities to:
- Develop your skills and expertise in academic advising and student support.
- Collaborate with a team of dedicated professionals who share your passion for student success.
- Contribute to the development and implementation of innovative academic programs and services.
- Participate in professional development opportunities, including training and conferences.
Work Environment and Company Culture
Our office is located in Tempe, AZ, and we offer a flexible work environment, including remote work options. We value diversity, equity, and inclusion, and strive to create a culture of belonging for all students, faculty, and staff. Our team is committed to providing exceptional service and support to online graduate students, and we are excited to welcome a new team member who shares our passion for student success.
How to Apply
If you are a motivated and student-centered professional who is passionate about empowering online graduate students to succeed, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, by 3:00 PM Arizona time on the date indicated. We look forward to hearing from you!
Apply Now