Join Injury Review as a Remote Call Center Customer Service Representative
Injury Review is a pioneering company dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our mission is to provide hope to individuals who have personally suffered or lost a loved one due to negligence. We are now seeking a highly skilled and motivated Remote Call Center Customer Service Representative to join our team!
About the Role
As a Remote Call Center Customer Service Representative, you will play a pivotal role in connecting with people who have filled out a form to see if they meet the criteria to potentially qualify for compensation. You will be working in a fast-paced, dynamic environment, handling a high volume of connections, and speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify. This is a unique opportunity to make a positive impact on people's lives while working in a flexible, hybrid remote arrangement.
Key Responsibilities
- Connect with people through an automated dialer who have expressed interest in potentially qualifying for compensation
- Handle a high volume of connections, speaking to 40-50 callers a day, and identifying 1-5 potential candidates
- Multitask, listening, answering questions, and viewing multiple windows simultaneously
- Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, cross-sell rates, and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
- Participate in training and other learning opportunities to expand knowledge of the position
- Adhere to all company policies and procedures
- Assist with other projects as needed
- Self-troubleshoot and problem-solve basic IT problems
Requirements
Essential Qualifications
- Must reside in the State of Florida or New Jersey
- Must have a quiet, distraction-free space to work
- A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:
- 8GB of RAM
- 20 GB of free storage
- 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Reliable noise cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432)
- Strong background in a call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
Preferred Qualifications
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- Competitive mindset with a team-oriented approach
- Willingness to work 40+ hours a week
What We Offer
Compensation and Benefits
We offer a competitive salary, with a starting rate of $17.31/hour, plus commissions and bonuses, resulting in a total compensation of up to $33.00+/hour ($70,000+). Our benefits package includes:
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligible for overtime outside of the training period
Work Environment and Culture
We value a great attitude and a willingness to learn above all. Our company culture is built on providing hope to individuals who have been affected by negligence. We offer a flexible, hybrid remote work arrangement, allowing you to work from the comfort of your own home. Our team is dedicated to helping and educating Americans, and we are looking for individuals who share our passion and values.
Career Growth Opportunities and Learning Benefits
At Injury Review, we believe in investing in our employees' growth and development. As a Remote Call Center Customer Service Representative, you will have access to:
- Comprehensive training program
- Ongoing coaching and feedback
- Opportunities for advancement and career growth
- Professional development and skill-building workshops
Hours of Operation
Our hours of operation are:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply! Please submit your application today, and join our team in making a positive impact on people's lives.
Apply Now
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a fulfilling and rewarding career with Injury Review!
Apply Now