Are you a natural leader with a passion for delivering exceptional customer experiences? Do you have a knack for motivating and mentoring others? We're looking for a talented Temporary Bilingual Service Delivery Team Lead to join our remote team at TTEC. As a leader in the customer experience industry, we're committed to creating a work environment that's inclusive, supportive, and empowering. If you're looking for a new challenge that will help you grow your career, we want to hear from you!
At TTEC, we're dedicated to making customers happy. For over 40 years, we've been helping companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. We work with many of the world's leading iconic and hypergrowth brands, talking, messaging, texting, and video chatting with millions of customers every day. Our business is about creating exceptional customer experiences that start with our team members.
As a Temporary Bilingual Service Delivery Team Lead working remotely in the USA, you'll play a critical role in delivering amazing customer experiences while leading and managing a team of customer service representatives. You'll be the first line manager for your team, responsible for coaching, mentoring, and motivating them to achieve their goals. You'll also be responsible for addressing customer escalations, answering associate questions, and ensuring quality customer experiences on every call.
We're looking for a leader who is passionate about delivering exceptional customer experiences and has a knack for motivating and mentoring others. To be successful in this role, you'll need:
At TTEC, we're committed to creating a work environment that's supportive, inclusive, and empowering. As a team member, you can expect:
At TTEC, we're proud to be an equal opportunity employer that values diversity, inclusion, and respect. We believe that our team members are our greatest asset, and we're committed to creating a work environment that's inclusive, supportive, and empowering. If you're looking for a new challenge that will help you grow your career, we want to hear from you!
If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you and discuss this fantastic opportunity to grow your career.
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