Join the Macy's Team: Where Beauty, Fashion, and Customer Experience Come Together
Imagine a career where you can inspire and empower others, drive sales growth, and create unforgettable experiences for customers. At Macy's, Inc., we're passionate about fostering a culture of inclusivity, diversity, and respect, where every individual can thrive and make a difference. As a leader in the retail industry, we're seeking talented professionals like you to join our team as a Retail Cosmetics Counter Manager at Lancome, Fayette Mall.
About Macy's and Our Mission
At Macy's, Inc., our mission is to create a brighter future with bold representation for all. We believe that each person is unique, and we respect and invest in each individual to create growth, pride, and satisfaction. Our success is built on amazing colleagues working together to deliver exceptional customer experiences and drive sales growth. We're committed to creating a work environment that's inclusive, challenging, and refreshingly fun.
Job Summary
As a Retail Cosmetics Counter Manager at Lancome, Fayette Mall, you'll oversee the operation and success of the Macy's fragrance counter. You'll be responsible for sharing your extensive product knowledge, developing and motivating a team of colleagues to deliver excellent customer service, and meeting sales goals. You'll partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.
Key Responsibilities:
- Inspire teamwork to reach sales goals and elevate the customer experience
- Demonstrate knowledge of products and services to build rapport and loyalty
- Understand how to drive sales through brand training, events, and strategies
- Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
- Build brand loyalty through engaging customers in our rewards program
- Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals
- Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
- Recruit, train, coach, motivate, and develop colleagues on policies and goals
- Lead product demonstrations and peer-to-peer training
- Use point of sale technology and applications, including handheld technology, to assist in selling and fulfilling customer orders
- Merchandise new receipts, process damages, testers, and select merchandise to return to vendors
- Oversee presentation, organization, storing, and stock replenishment
- Adhere to safety and hygiene standards; comply with asset protection control procedures
What We Can Offer You
At Macy's, we're committed to providing our colleagues with a comprehensive benefits package, including:
- Competitive salary and opportunities for growth and advancement
- Inclusive, challenging, and refreshingly fun work environment
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-funded education benefits, including 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
Who You Are
We're looking for talented professionals who are:
- Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion, and respect
- Experienced in sales, customer service, and team leadership (1-2 years of direct experience preferred)
- Knowledgeable about beauty products and services, with a passion for delivering exceptional customer experiences
- Flexible and able to adapt quickly to changing priorities
- Strong communicators and team players
- Resourceful and able to work in a fast-paced environment
- High school graduates or equivalent (general education degree or GED)
Essential Physical Requirements:
As a Retail Cosmetics Counter Manager, you'll be required to:
- Stand and walk for prolonged periods around the store or department
- Use computers, handheld electronic equipment, and cash registers frequently
- Lift and move items weighing up to 25 lbs.
- Reach, crouch, kneel, stoop, and have good color vision
Career Growth Opportunities and Learning Benefits
At Macy's, we're committed to helping our colleagues grow and develop their skills. As a Retail Cosmetics Counter Manager, you'll have opportunities to:
- Develop your leadership skills and advance your career
- Learn about new products and services, and stay up-to-date on industry trends
- Participate in training and development programs to enhance your skills and knowledge
- Build relationships with customers, colleagues, and vendors
Work Environment and Company Culture
At Macy's, we're proud of our company culture, which is built on:
- Inclusivity and diversity: we celebrate our differences and promote a culture of respect
- Customer obsession: we're passionate about delivering exceptional customer experiences
- Teamwork and collaboration: we believe that together, we can achieve great things
- Integrity and accountability: we take ownership of our actions and decisions
Compensation, Perks, and Benefits
As a Retail Cosmetics Counter Manager at Macy's, you can expect:
- Competitive salary and benefits package
- Opportunities for growth and advancement
- Merchandise discounts and other perks
- Fully-funded education benefits
Conclusion
If you're a motivated and experienced sales professional with a passion for delivering exceptional customer experiences, we want to hear from you. As a Retail Cosmetics Counter Manager at Lancome, Fayette Mall, you'll have the opportunity to lead a team, drive sales growth, and create unforgettable experiences for customers. Apply today and join the Macy's team!
Apply Now and Take the First Step Towards a Rewarding Career with Macy's!
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