Welcome to EasyPost: Revolutionizing Shipping Infrastructure
Imagine being part of a team that is transforming the shipping industry, making it simpler and more efficient for businesses of all sizes. At EasyPost, we're on a mission to push boundaries and discover new ways to simplify shipping for all. Founded in 2012, we're a YC unicorn with a strong track record of growth and innovation. Our team is rapidly expanding, and we're excited to welcome talented individuals like you to join our journey.
About the Role: Technical Support Engineer - 3rd Shift
We're seeking a highly skilled and motivated Technical Support Engineer to join our team on a full-remote basis. As a Technical Support Engineer II, you will play a vital role in providing technical assistance, troubleshooting, and problem resolution to our customers who encounter issues with our software, hardware, or technology products. Your expertise will help maintain positive customer relationships and contribute to the overall success of our product or service.
Key Responsibilities:
- Provide first-level contact to customer inquiries, requests, and technical issues via various communication channels to convey resolutions to customer issues
- Offer timely and effective solutions to customer problems, ensuring a high level of customer satisfaction
- Maintain a professional and courteous demeanor when interacting with customers
- Diagnose and resolve technical issues related to products, software, or services
- Utilize problem-solving skills to analyze and identify root causes of problems and provide solutions or workarounds
- Collaborate with other technical teams and engineers to escalate and resolve complex issues and deliver effective solutions
- Handle escalations from Tier 1 Support Team
- Be a strong collaborator, part of a small team that touches every part of the company
- Help hundreds of leading e-commerce companies ship and track packages
Work Hours and Location:
This is a third-shift position, and you will be required to work the following hours: 12:00 a.m. to 9:00 a.m. in the Mountain time zone, Monday through Friday. As a full-remote job, you can work from the comfort of your own home, and the offer is available to candidates based in the United States.
About You:
To be successful in this role, you should have:
- Bachelor's Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 3+ years of related experience
- Proficiency in at least one programming language (C#, VBScript, JavaScript, markup languages, Python, or Java)
- Understanding of RESTful APIs, and interpreting requests/responses
- Strong organizational skills
- Basic understanding of SQL database queries
- Basic Windows computer and server administration
- Ability to handle communication with multiple internal teams
- Ability to tailor technical communication with all levels of customer understanding
- Willingness to adapt to an evolving work environment
- Ability to manage multiple projects at one time against timelines
- Sense of urgency to drive customer progress
- Excellent verbal and written communication skills
- A capable quantitative thinker who learns quickly
What We Offer:
In return for your skills and experience, we offer a comprehensive benefits package, including:
- Competitive compensation package and equity
- Comprehensive medical, dental, vision, and life insurance
- 401(k) match
- Monthly work from home stipend of $50 net
- Flexible work schedule and paid time off
- Collaborative culture with a supportive team
- A great place to work with unlimited growth opportunities
- The opportunity to make massive contributions at a hyper-growth company
- Make an impact on a product helping ship millions of packages per day
Career Growth Opportunities and Learning Benefits:
At EasyPost, we're committed to helping our employees grow and develop their skills. You'll have access to:
- Ongoing training and professional development opportunities
- Mentorship from experienced engineers and technical leaders
- Opportunities to work on complex and challenging projects
- A collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture:
We're proud of our company culture, which is built on values of innovation, teamwork, and customer satisfaction. You'll be part of a dynamic and supportive team that is passionate about making a difference in the shipping industry. Our work environment is flexible and remote-friendly, with a focus on work-life balance and employee well-being.
How to Apply:
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
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Equal Opportunities:
EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Data Privacy Notice:
For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
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