Introduction to Delta and Our Vision
At Delta, we're on a mission to become a world-class retailer, revolutionizing the way we sell and service flight and ancillary products to improve the overall customer experience. Our Retail Strategy is built around dynamically manufacturing products, offering the most relevant products to customers in their channel of choice, and servicing those products when plans change. To achieve this goal, we're seeking a highly skilled Technical Project Manager to join our Enterprise Solutions (ES) team and play a crucial role in defining, designing, and supporting the delivery of technology solutions that enhance the selling and servicing of Delta's products via third-party retail channels.
Job Overview and Key Responsibilities
As a Technical Project Manager, you will be responsible for partnering with internal stakeholders in Distribution, Global Sales, IT, and other Digital teams, as well as with external channels and vendors, to facilitate the onboarding and integration of third-party retailers with Delta's enhanced retail technology. Your expertise will be essential in driving new technical design and development across multiple product teams to support an improved third-party customer experience that aligns with Delta's overall retail strategy.
Your key responsibilities will include:
- Understanding and documenting functional requirements and existing processes that support third-party retail selling and servicing of Delta's products.
- Helping drive new technical design and development across multiple product teams to support an improved third-party customer experience that aligns with Delta's overall retail strategy.
- Effectively identifying and navigating project roadblocks and making recommendations for strategic tradeoffs, balancing business needs with technical constraints.
- Working collaboratively with internal and external stakeholders to ensure teams are aligned on objectives, timelines, dependencies, and deliverables.
- Maintaining comprehensive project and solution documentation, including technical specifications, integration guides, and progress reports, and providing consistent project updates to stakeholders and leadership.
Essential Qualifications
To be successful in this role, you will need:
- At least 3 years of relevant work experience in technical product, project, or program management.
- Proven success in leading complex projects and programs through to successful delivery.
- Experience translating a business vision into written technical requirements.
- Ability to communicate clearly with business leaders and technical developers.
- Must be able to work well with diverse groups in a time-sensitive and team environment with minimal supervision.
- Results-oriented and capable of meeting or exceeding deadlines with attention to detail and follow-through.
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
Preferred Qualifications
To give you a competitive edge, we're looking for candidates with:
- Experience in technical product management, ownership, or project/program management at an airline, travel agency, online travel distributor, or GDS.
- Knowledge of/experience with NDC standards and implementation.
- Bachelor's degree or equivalent in a quantitative discipline such as Business Administration, Economics, Finance, or Engineering.
Skills and Competencies
To succeed in this role, you will need to possess excellent project management skills, including the ability to prioritize tasks, manage multiple stakeholders, and drive projects forward in a fast-paced environment. You will also need to have strong technical skills, including experience with technical design and development, as well as excellent communication and interpersonal skills.
Career Growth Opportunities and Learning Benefits
At Delta, we're committed to helping our employees grow and develop in their careers. As a Technical Project Manager, you will have access to a range of career development programs, including training and development opportunities, mentorship, and career coaching. You will also have the opportunity to work on complex and challenging projects, developing your skills and expertise in technical project management.
Work Environment and Company Culture
At Delta, we're proud of our company culture, which is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. Our culture is built around a passion for delivering exceptional customer service, and we're committed to creating a work environment that is inclusive, supportive, and empowering.
Compensation, Perks, and Benefits
We offer a competitive salary, industry-leading profit-sharing program, and performance incentives, as well as a range of benefits, including:
- 401(k) with generous company contributions up to 9%
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
- Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
Conclusion
If you're a motivated and experienced technical project manager looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Technical Project Manager at Delta, you will have the chance to work on complex and challenging projects, develop your skills and expertise, and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and take the first step towards a rewarding and challenging career with Delta!
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