Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As our supplier Manager you will be responsible for the adherence of Debt Collection Suppliers to their, quality, activity and outcome performance objectives set by TDX Group
About TDX Group - An Equifax Company
We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.
We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.
What you’ll do
- Analyse & Report Performance: Provide detailed commentary on Debt Collection Agency (DCA) performance, using supplier feedback and data to explain variances against targets to both management and clients.
- Drive Supplier Improvement: Use data-driven insights to challenge suppliers, implement a continuous improvement agenda, and design targeted campaigns to enhance collection outcomes.
- Ensure Governance & Compliance: Monitor all supplier activity against contracts, service levels, and operational standards to ensure strict adherence to governance protocols.
- Manage Audits & Remediation: Oversee client and in-house audits, owning findings and escalations by planning and executing remedial action plans with the supplier.
- Oversee Risk & Incident Management: Proactively identify and log supplier-related risks, managing incidents from initial mitigation through to the completion of high-quality reports and follow-up actions.
- Conduct On-site Quality Assurance:Maintain a visible presence on site with suppliers. Onsite call listening and floor walking for new and existing clients’ portfolios. Attend client training days/workshops with agency representatives; share findings, own actions and drive to conclusion. Attend client audits and track findings and actions through to completion.
- Lead Supplier Onboarding & Training: Manage the end-to-end process for new suppliers, including induction, readiness for new work, and ensuring training materials are current and effectively used.
- Manage Stakeholder Communications: Act as the primary liaison between suppliers, clients, and internal teams, providing expert insight in review meetings and managing stakeholder expectations.
- Enhance Commercial Effectiveness: Identify and implement ways to improve the cost-effectiveness of supplier services, including supporting the development of alternative commercial models.
- Support New Implementations: Collaborate with internal teams to ensure supplier readiness and compliance for new client portfolios and communication suites from go-live.
What Experience You Need
- A proven track record in a relationship, vendor, purchasing or supplier management role
- Proven Operational Performance management
- Excellent communication skills – both written and verbal
- Excellent attention to detail
- Ability to identify the right issues and risks; the ability to problem solve and the ability to recommend/identify and take preventative measures to avoid a repeat of the issue
- Ability to work unsupervised
What Could Set You Apart
- Ordinary level or GCSE in mathematics and English
- Degree level (or equivalent qualification)
- Supplier Relationship Management qualification
- Demonstrable experience in debt collection at managerial level
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
GBR-Nottingham-Remote
Function:
Function - Fulfillment / Operations
Schedule:
Full time
Originally posted on Himalayas
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