blithequark is a pioneering force in the industry, dedicated to delivering exceptional customer experiences through innovative solutions and a customer-obsessed approach. As part of our commitment to excellence, we are seeking an experienced Senior Program Manager to join our Consumer Customer Service Support (C2S2) Program Delivery team. This role is pivotal in ensuring the readiness and successful delivery of projects that significantly impact both the customer and customer service associate experiences. The ideal candidate will possess a unique blend of program management expertise, stakeholder management skills, and a passion for enhancing the customer experience through data-driven decisions.
The Senior Program Manager will be responsible for collaborating with global, cross-functional business teams and customer service operations to drive project delivery and strategic initiatives. This role requires exceptional stakeholder management, negotiation, and prioritization skills, with the ability to advocate for and improve the customer experience using key performance indicators (KPIs). The successful candidate will define, design, and drive program vision and roadmaps to completion, supporting business teams' customer service-impacting initiatives and ensuring seamless execution across multiple projects.
At blithequark, we offer a comprehensive range of benefits designed to support the well-being and career growth of our employees. These benefits can vary by location, the number of regularly scheduled hours worked, length of employment, and job status. For regular, full-time employees, benefits generally include:
To excel in this role, candidates must possess a combination of program management experience, data analysis skills, and the ability to communicate effectively with senior leadership. The basic qualifications for this position include:
Preferred qualifications include:
In addition to these qualifications, the ideal candidate will possess strong written communication skills, the ability to work in a fast-paced, multi-tasked environment, and comfort in negotiating with key business partners and teams across multiple functions.
At blithequark, we are committed to the growth and development of our employees. This role offers opportunities for professional development, the chance to work on high-impact projects, and collaboration with talented professionals across various disciplines. Our culture encourages innovation, creativity, and continuous learning, providing a platform for career advancement and personal growth.
blithequark prides itself on a diverse and inclusive workplace, fostering an environment where everyone can thrive. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our dedicated webpage for more information.
Our compensation packages are designed to reflect the cost of labor across several US geographic markets, ensuring that our employees are rewarded fairly for their contributions. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. blithequark is a total compensation company, offering equity, sign-on payments, and other forms of compensation as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
If you are a motivated and experienced program management professional looking to make a significant impact on customer experiences, we invite you to join our team at blithequark. This role offers a unique opportunity to leverage your skills and experience to drive strategic initiatives, collaborate with global teams, and contribute to the growth and success of our organization. Apply now to embark on this exciting career journey and be part of a company that is shaping the future of customer service and experience.
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