About the position
Responsibilities
• Act as the regional Customer Due Diligence specialist for the Americas region.
• Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations.
• Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard.
• Review and approve escalations and/or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies.
• Assume responsibility for the Americas portfolio review completion metrics.
• Partner with the Underwriting team to solve complex onboarding issues.
• Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts.
• Identify opportunities for process enhancements and efficiency gains within the team.
• Represent the team in both internal and external regional audits.
• Lead and manage tactical projects from inception to completion.
• Take responsibility for delivering on special projects as agreed upon by the management or senior leadership.
• Serve as a mentor and coach for analysts, supporting their professional growth and skill development.
Requirements
• Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience.
• Demonstrable knowledge of Enhanced Due Diligence concepts and processes.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent mentoring abilities, with a track record of effectively guiding and coaching team members.
• Proficiency in project management and ability to prioritise tasks effectively.
• Understanding of the payments landscape and processes.
• Outstanding communication and interpersonal skills.
• Working knowledge of using tools and processes to troubleshoot issues.
• Ability to adapt quickly to changes and have a curious mind with a high performance mindset.
• Experience in handling audits and regulatory compliance is preferred.
• Comprehensive knowledge of payment industry/compliance regulations, standards, and best practices is preferred.
Nice-to-haves
• Experience in dealing with regulatory requirements and participating in audits.
• Effective communication skills to interact with team members, management, clients, and other stakeholders.
• A track record of solving complex problems and making data-driven decisions.
Benefits
• Hybrid working model offering flexibility, with three days per week in the office.
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