Note: The job is a remote job and is open to candidates in USA. One80 Intermediaries is a global insurance distribution platform specializing in various insurance services. The Travel Claims & Customer Service Representative will be the first point of contact for claims, providing exceptional service while processing claims and communicating with claimants.
Responsibilities
- Independently process travel claims in accordance with associated policies
- Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
- Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
- Consistently meet established performance standards, including quantity and quality claims processing standards
- Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
- Ability to function independently within established guidelines
- Maintain HIPAA compliance
Skills
- Independently process travel claims in accordance with associated policies
- Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
- Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
- Consistently meet established performance standards, including quantity and quality claims processing standards
- Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
- Ability to function independently within established guidelines
- Maintain HIPAA compliance
- Effective time management skills
- Excellent interpersonal, verbal, and written communication skills
- Intermediate skill level in Microsoft Office programs
- Problem/issue resolution capability
- Ability to work effectively in a fast-paced team-based environment
Company Overview
- RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group. It was founded in 1997, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.risk-strategies.com.