Remote Specialist in Patient Scheduling - Healthcare | WFH
Job Overview
We are seeking a dedicated and detail-oriented Healthcare Patient Scheduling Specialist to join our remote team. This pivotal role requires a compassionate individual who is eager to enhance the patient experience and contribute significantly to our healthcare services.
Key Responsibilities
? Manage inbound patient calls with a high degree of professionalism and empathy.
? Address and resolve concerns from dissatisfied patients, providing effective solutions.
? Initiate outbound calls to patients and healthcare providers to facilitate appointment scheduling and information collection.
? Collaborate with call center colleagues to enhance patient service continually.
? Efficiently triage calls, directing inquiries to the appropriate departments.
? Utilize knowledge of commercial health insurance and medical terminology to assist patients effectively.
? Uphold exceptional standards of customer service throughout all interactions.
? Maintain strict adherence to HIPAA protocols when handling sensitive information.
Required Skills
? Minimum of one year of relevant experience in a healthcare or medical office setting.
? Familiarity with medical office procedures.
? Proficiency in MS Office, databases, and electronic health record (EHR) systems.
? Outstanding communication and customer service abilities.
? Strong computer literacy with excellent multitasking skills.
? Knowledge of various insurance types and their processes.
? Exceptional organizational skills and attention to detail are essential.
? Experience with AthenaHealth systems is advantageous.
Qualifications
? A high school diploma or equivalent is required.
? At least one year of experience in patient scheduling or a related field is necessary.
Career Growth Opportunities
We are committed to your professional growth, offering various advancement opportunities and skill enhancement within our organization.
Company Culture And Values
Join our supportive and vibrant team, where each member?s contributions are valued, fostering a positive and collaborative work environment.
Compensation And Benefits
? Competitive salary ranging from (21.00 to )30.00 per hour, plus commission.
? Full-time, remote position with flexible 8-hour shifts available.
? Comprehensive benefits package after only 90 days of employment, including paid time off.
If you are an enthusiastic quick learner looking to thrive in a dynamic remote work setting, we invite you to apply and embark on a rewarding career journey with us!
Employment Type: Full-Time
