Note: The job is a remote job and is open to candidates in USA. Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. They are seeking a highly skilled Senior Developer with expertise in AWS and Amazon Connect to lead the development of digital contact center solutions, focusing on building scalable and intelligent customer engagement solutions across various channels.
Responsibilities
• Lead the migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect
• Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services
• Develop and integrate custom chat widgets and portals, including JWT authentication and secure API invocation
• Build and maintain custom widgets using AWS SDKs and APIs for enhanced agent and customer experiences
• Collaborate with cross-functional teams to integrate Amazon Connect with CRM platforms (e.g., Salesforce, ServiceNow)
• Implement GenAI-powered solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other LLMs
• Ensure robust security, scalability, and compliance across all digital implementations
• Troubleshoot and optimize Amazon Connect digital setups, including routing, flows, and channel configurations
Skills
• 5+ years of experience in contact center platforms, with at least 3 years in Amazon Connect
• At least 2 years of hands-on experience implementing digital channels (chat, chatbot, SMS, email, WhatsApp)
• Strong proficiency in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc
• Experience with JWT setup, secure API invocation, and portal/chat widget integration
• Proven ability to develop custom widgets using AWS SDKs and APIs
• Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.)
• Experience in designing and implementing Amazon Connect digital routing and flows
• Strong problem-solving skills and ability to work in agile, fast-paced environments
• AWS Certified Developer or Solutions Architect
• Experience with Genesys and LivePerson migrations
• Exposure to regulated industries (e.g., healthcare, finance) with compliance frameworks like HIPAA
• Knowledge of Amazon Kendra or other AI-powered search solutions
• Experience with LLMs, Foundation Models, and Small Language Models in customer experience contexts
Benefits
• Health insurance
• Language courses
• Relocation program
Company Overview
• Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations. It was founded in 1989, and is headquartered in Kyiv, Kyyiv, UKR, with a workforce of 1001-5000 employees. Its website is http://www.miratechgroup.com/.
Company H1B Sponsorship
• Miratech has a track record of offering H1B sponsorships, with 2 in 2023. Please note that this does not guarantee sponsorship for this specific role.