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About Grassroots & the Role
Grassroots is a forward‑thinking community mental‑health organization dedicated to delivering rapid, compassionate, and evidence‑based crisis services across Howard County and beyond. As a leading provider of mobile crisis interventions, Grassroots empowers licensed clinicians to meet people where they are—whether that’s a late‑night call from a distressed individual, a family in crisis, or a law‑enforcement request for immediate mental‑health support. By leveraging technology, flexible scheduling, and a culture of continuous learning, we enable our team members to make a meaningful impact while enjoying a balanced, remote work lifestyle.
We are seeking a highly motivated, fully licensed mental‑health professional to join our Mobile Crisis Team (MCT) on an overnight shift. This remote‑overnight position offers a unique blend of independence, teamwork, and direct community impact, ensuring that you will be the critical link between individuals in acute distress and the resources they desperately need.
Key Responsibilities
Primary Duties – Remote Overnight Crisis Service
- Provide real‑time crisis assessment and intervention for individuals, adolescents, couples, and families experiencing psychiatric or behavioral emergencies.
- Triaging and responding to incoming calls from community members, police, and partner agencies within the Howard County jurisdiction, ensuring prompt and appropriate response.
- Conduct comprehensive, collaborative assessments alongside fellow MCT members, law‑enforcement partners, and collateral contacts to determine client needs and the most suitable intervention.
- Document every encounter using the iCarol system, completing detailed reports before the end of each shift to maintain accurate records and facilitate continuity of care.
- Deliver crisis‑intervention counseling through a variety of evidence‑based techniques, including emergency petitions, voluntary hospitalization, conflict mediation, and rapid linkage to community resources.
- Provide follow‑up support for clients, their families, and significant others, ensuring ongoing safety and connection to longer‑term services when needed.
- Maintain residency verification and work within the defined geographic limits of Howard County, adhering to all local regulations and agency policies.
Secondary Duties – Team Collaboration & Community Outreach
- Assist the MCT Program Manager and Director of Crisis Services with special projects, data collection, and quality‑improvement initiatives.
- Participate in program‑evaluation activities, including distribution and analysis of client satisfaction surveys.
- Represent Grassroots at health fairs, community events, and stakeholder meetings to promote awareness of crisis services.
- Utilize counseling skills, empathetic listening, and warmth to establish rapport with callers and to de‑escalate high‑stress situations.
- Engage actively in all forms of team communication—video briefings, email updates, webinars, and face‑to‑face meetings—to ensure the whole team operates with the most current protocols.
- Contribute positively to team morale, proactively problem‑solve systemic concerns, and propose innovative solutions to improve service delivery.
- Provide orientation and training to new staff members, sharing best practices and insights gained from hands‑on experience.
- Maintain a clean, orderly workspace and, when applicable, ensure the remote‑work environment aligns with privacy and security standards.
Agency‑Wide Responsibilities
- Participate in regular supervision, in‑service training, and interdisciplinary staff meetings.
- Foster collaborative relationships with coworkers, cultivating a supportive and respectful team culture.
- Complete routine administrative tasks, including accurate time‑sheet entry, leave requests, and compliance documentation.
- Serve on special committees or project teams as needed, contributing expertise to broader organizational goals.
- Utilize appropriate communication channels to resolve conflicts, ensuring professionalism and confidentiality at all times.
- Interact with clients, visitors, and partners in a courteous, ethical, and compassionate manner.
Essential Qualifications
- Education: Master’s degree in Social Work, Counseling, Marriage & Family Therapy, or a related mental‑health field.
- Licensure: Active Maryland professional license (LCSW‑C, LCPC, or LMFT) required.
- Experience: Minimum of 2 years of direct mental‑health service delivery, with at least 2 years specifically in crisis intervention, suicide prevention, and emergency response.
- Residency: Proof of residence within Howard County is mandatory.
- Driver’s License: Valid Maryland driver’s license (required for occasional travel to on‑site calls or community events).
- Technical Proficiency: Comfortable using web‑based documentation systems (iCarol), video‑conferencing platforms, and standard office software (Microsoft Office, Google Suite).
Preferred (But Not Required) Experience & Knowledge
- Familiarity with homelessness issues and related community resources.
- Experience working in a mobile‑crisis or peer‑support setting.
- Knowledge of state and local mental‑health statutes, emergency petition processes, and involuntary commitment laws.
- Training in advanced crisis intervention models (e.g., Applied Suicide Intervention Skills Training – ASIST).
Core Skills & Competencies
- Communication: Exceptional oral and written skills; ability to convey complex information clearly to diverse audiences.
- Clinical Judgment: Strong assessment abilities, quick decision‑making, and the capacity to prioritize safety in high‑stress situations.
- Empathy & Compassion: Ability to connect with individuals in profound distress while maintaining professional boundaries.
- Problem‑Solving: Analytical mindset with a talent for developing creative solutions to emergent client needs.
- Team Collaboration: Comfortable delivering real‑time supervision, providing peer feedback, and contributing to team discussions.
- Technology Savvy: Proficient with electronic health records, data entry, and remote‑work security protocols.
- Flexibility: Willingness to work overnight shifts (12 am – 8 am Saturdays) and occasional holiday coverage.
- Professional Integrity: Adherence to ethical standards, confidentiality regulations (HIPAA), and organizational policies.
Career Growth & Learning Opportunities
Grassroots invests heavily in the professional development of its staff. As a Remote Overnight Mobile Crisis Clinician, you will have access to:
- Continuing Education Support: 100% reimbursement for licensure renewals, CEU courses, professional trainings, and conferences (subject to policy compliance).
- Certification Incentives: Automatic wage increases for achieving recognized certifications while employed.
- Mentorship Programs: Pairing with senior clinicians and program managers to refine clinical skills, expand leadership capabilities, and explore specialization areas such as trauma‑informed care or substance‑use counseling.
- Pathways to Advancement: Opportunities to transition into supervisory roles, program management, or specialty services (e.g., youth crisis, veteran outreach) based on performance and interest.
- Leadership Development: Participation in strategic planning committees, policy‑making workgroups, and quality‑improvement initiatives.
Compensation, Benefits & Incentives
Grassroots offers a competitive salary package commensurate with experience, enhanced by a suite of attractive benefits designed to support both your professional and personal well‑being.
- Hourly Rate & Stipend: $40 per hour for time worked, plus a $200 per‑shift stipend for overnight coverage.
- Performance Bonuses: $250 hiring bonus upon successful onboarding; $500 retention bonus after meeting probationary and performance benchmarks.
- Financial Assistance: Zero‑interest, 0%‑rate loan option for up to one year to support personal or professional expenses.
- Professional Development Funding: Full coverage for licensure renewal fees, CEUs, conference registration, and field certifications.
- Mileage Reimbursement: Eligible when performing 100% remote overnight on‑call duties that require travel.
- Health & Wellness: Comprehensive medical, dental, and vision plans; Employee Assistance Program (EAP) for mental‑health support.
- Work‑Life Balance: Remote work setup, flexible scheduling, and generous paid time off (PTO) policies.
- Inclusive Workplace: Commitment to diversity, equity, and inclusion; an environment that respects and celebrates all identities.
Work Environment & Culture
At Grassroots, you’ll join a team that values collaboration, transparency, and continuous improvement. Our remote‑overnight clinicians enjoy a supportive virtual workspace equipped with secure communication tools, regular peer check‑ins, and a culture that encourages:
- Open dialogue about challenges and successes.
- Recognition of individual contributions through awards and shout‑outs.
- Cross‑disciplinary learning opportunities (e.g., joint sessions with substance‑use specialists, legal advisors, and community outreach coordinators).
- A commitment to cultural humility and trauma‑informed practice.
Even though the shift is overnight and remote, you will never feel isolated. Regular virtual huddles, on‑call debriefs, and a dedicated program manager ensure that you have immediate access to guidance, resources, and peer support whenever you need it.
Application Process & Next Steps
If you are a compassionate, licensed mental‑health professional eager to make a difference during the critical overnight hours, we invite you to apply today. Follow these steps:
- Prepare an updated resume highlighting your crisis‑intervention experience, licensure details, and any relevant certifications.
- Write a concise cover letter describing why the Remote Overnight Mobile Crisis Clinician role aligns with your career goals and personal values.
- Submit your application through the link provided below. Ensure that you attach copies of your active Maryland license and proof of Howard County residency.
- Upon receipt, our talent acquisition team will review your materials and contact you within 5 business days to discuss next steps, which may include a virtual interview, a brief case‑scenario assessment, and reference checks.
We are excited to meet candidates who are ready to bring expertise, empathy, and energy to our Mobile Crisis Team. Join us in shaping a safer, healthier community—one night at a time.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
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Apply Now