Note: The job is a remote job and is open to candidates in USA. CompanyCam is a photo documentation and productivity app for contractors in various service industries. They are seeking a Customer Support Specialist to efficiently resolve customer issues and enhance user experience through effective communication and collaboration with product and engineering teams.
Responsibilities
- Work with users over live chat, email, SMS messages, and Whatsapp
- Offer solutions or workarounds for various questions or issues
- Troubleshoot our product, the users' devices, and our partner integrations
- Take customer feedback and document it for our product and engineering teams
- Contribute to our self-serve documentation for our customer knowledge base
- Resolving customer issues efficiently across live chat, email, SMS, and WhatsApp to ensure a seamless and positive user experience
- Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements
- Enhancing the customer journey by contributing to external documentation to empower self service
- Supporting CompanyCam’s mission to simplify job site documentation by delivering empathetic, high-quality support that builds customer trust and loyalty
Skills
- 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.)
- Technical savvy, with experience in troubleshooting techniques and best practices
- Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers
- Strong critical thinking skills with the ability to interpret and act on resources/information
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
- Experience authoring tutorials and articles for public and internal knowledge bases
- Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce
Benefits
- Meaningful equity
- Other benefits
Company Overview
CompanyCam provides photo documentation and communication tools for contractors to organize and manage job sites. It was founded in 2014, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 201-500 employees. Its website is https://www.companycam.com.
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