Note: The job is a remote job and is open to candidates in USA. 7Seventy Recruiting is focused on delivering exceptional client experiences. The Customer Success Specialist serves as a primary point of contact for clients, ensuring inquiries are handled promptly and supporting ongoing engagement and account health.
Responsibilities
• Respond to customer inquiries within 30 minutes and resolve issues within 24 hours whenever possible
• Manage multiple inboxes and ensure inquiries are routed to the appropriate team members
• Communicate with customers via email and text using CRM and ticketing systems
• Understand the full client journey and proactively identify opportunities to improve satisfaction
• Handle customer concerns and conflicts professionally while adhering to company policies
• Collaborate with internal teams to resolve disputes and escalations
• Update client account settings when portal access limitations require manual adjustments
• Track and document all customer communications and requests accurately
• Support monthly retention goals in partnership with Sales and Customer Success leadership
• Escalate high-priority issues promptly and communicate key updates to leadership
• Contribute to the development of metrics to track customer satisfaction and brand perception
Skills
• 2+ years of experience in customer success or customer-facing roles
• Strong track record of improving client satisfaction and retention
• Excellent written and verbal communication skills
• Ability to manage time effectively in a fast-paced environment
• Strong organizational and multitasking skills
• Self-motivated and capable of working independently
• Comfortable handling conflict and difficult conversations professionally
• Strong interpersonal skills with the ability to build lasting client relationships
• Experience using CRM or ticketing systems
• Real estate industry knowledge is a plus but not required
Company Overview
• 7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions. It was founded in undefined, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 2-10 employees. Its website is https://7seventy.net/.