Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that values a people-first culture. They are seeking an Automotive Case Management Representative to provide exceptional customer service and technical support for automotive-related inquiries, resolving issues through various communication channels.
Responsibilities
- Respond to escalated automotive-related product questions and concerns in a timely manner
- Resolve customer inquiries following standardized processes while referencing an internal knowledge base
- Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions
- Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations
- Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion
- Deliver expert customer experiences…with a smile
Skills
- High School diploma or GED, and be at least 18 years of age
- Automotive enthusiast or have a relative knowledge of how automobiles work
- Possess natural customer service skills and genuinely enjoy helping people
- Be an empathetic problem solver and critical thinker
- Comfortable working with computers and the internet, as well as operating several applications simultaneously
- Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off and holidays
- Paid learning days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of other perks and benefits
Company Overview
- Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.