Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Associate Solution Consultant plays a key role in supporting Five9’s strategic resell partners by acting as a technical advisor and helping partners position and sell Five9’s cloud contact center solutions. This role involves delivering demos, assisting with proof-of-concepts, and creating enablement content to ensure partner success.
Responsibilities
- Support partner sales cycles as the key technical advisor for Five9 contact center solutions, primarily through our largest and most productive resell partners
- Help partners and prospects understand what’s possible on the Five9 platform, including core capabilities, configuration options, and common usage patterns
- Learn and then train partners on new Five9 products and features
- Deliver engaging demos and presentations that clearly communicate the value of Five9’s CCaaS product suite to both technical and non-technical audiences
- Assist with proof-of-concepts (POCs) and trials, collaborating with senior SCs, product management, and other internal teams to ensure successful outcomes
- Create and maintain enablement content (guides, slides, demo flows, best practices) that help partners confidently position and configure Five9 solutions
- Capture and distill partner and customer feedback, sharing insights with Product Management, Engineering, Marketing, and Sales to improve our offerings and GTM motions
- Continuously deepen your telecom and CCaaS knowledge by working closely with some of the most experienced Sr. SCs in the industry and applying that learning in live partner opportunities
Skills
- A positive, 'can-do' attitude and a strong willingness to learn, take feedback, and apply direction quickly
- Genuine excitement for customer- and partner-facing work, including presentations, demos, and collaborative problem-solving
- Ability to communicate complex technical concepts in simple, clear language to a wide variety of audiences—from operators and admins to executives
- Strong collaboration skills and a team-first mindset; you enjoy working cross-functionally with sales, operations, product, and services
- Confidence in explaining technology once you've learned it, and comfort engaging with knowledgeable, experienced partner and customer teams
- Great organizational skills and the ability to absorb new concepts, tools, and product capabilities quickly
- BA/BS degree or equivalent work experience
- Willingness to travel for face-to-face partner meetings and events, along with Five9 events
- Experience or familiarity with APIs, cloud applications, telecommunications, or networking is a plus, but not required
- Curiosity and the drive to learn are essential
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave.
Company Overview
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.Company H1B Sponsorship
Five9 has a track record of offering H1B sponsorships, with 13 in 2025, 15 in 2024, 13 in 2023, 20 in 2022, 15 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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