Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to turn every customer conversation into a competitive advantage. As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers.
Responsibilities
- Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization
- Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis
- Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes
- Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools
- Improve our playbooks for agent development and customer deployment
Skills
- 1-4 years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder)
- Hands-on work style – curiosity with a bias for action. You deliver with urgency and care
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment
- Willingness to travel
- Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains
- Experience in a startup or high-growth SaaS environment
- Experience working closely with AI or LLM-first products
- Technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!)
Benefits
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Company Overview
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Palo Alto, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B Sponsorship
Cresta has a track record of offering H1B sponsorships, with 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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