Job Overview:
We are seeking a highly skilled and motivated Live Chat Support Specialist to join our team at American Express. As a key member of our customer support team, you will be responsible for providing exceptional service to our cardmembers through live chat, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:
- Provide top-notch live chat support to American Express cardmembers, addressing their questions and concerns in a timely and professional manner
- Utilize emerging artificial intelligence technology to deliver hyper-personalized experiences to cardmembers
- Collaborate with cross-functional teams, including product, data scientists, and engineers, to shape our conversational AI client servicing products
- Lead customer testing and post-launch sustainment analysis of automation, identifying areas for improvement and implementing changes to enhance the customer experience
- Analyze performance metrics to inform data-driven product suggestions and recommendations
Requirements:
- Bachelor's degree in Business, Computer Science, or a related field
- Proven experience in customer support, preferably in a live chat or digital product management role
- Strong understanding of artificial intelligence, machine learning, and conversational analytics
- Excellent communication, problem-solving, and analytical skills
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible work arrangements, including remote and hybrid options
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Paid parental leave and family care benefits
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application to join our team as a Remote American Express Live Chat Support Specialist.
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