Product Operations Specialist

Job Title: Product Operations Specialist Department: Product Reports To: Director of Product Location: This is a fully remote position within the United States. Compensation: The base salary range for this position is $70,000.00- $90,000.00 annually. This role is also eligible for an end-of-year performance-based bonus. Compensation is determined based on factors such as location, relevant experience, and qualifications. Candidates in higher cost-of-living areas or with exceptional expertise may fall above this range. This position is classified as exempt under the Fair Labor Standards Act (FLSA). Position Overview The Product Operations Specialist plays a critical support role within Ivím Health’s Product organization, partnering closely with Product Managers, Engineering, QA, and internal business teams to ensure our internally developed tools are well understood, well supported, and operating as intended. This role sits at the intersection of technical systems and real-world usage. You’ll help translate internal user feedback into actionable product insights, investigate product issues, and provide clarity on system behavior, expected functionality, and root causes. Through hands-on triage, investigation, and cross-functional collaboration, this role enables faster resolution, better prioritization, and more informed product decisions. This is an operationally focused role ideal for someone who enjoys systems thinking, problem-solving, and bringing structure and clarity to complex, interconnected workflows. Who We Are We’re rewriting the rules of wellness. We deliver truly individualized care through proven clinical approaches, deep empathy, and real-world support. We’re bold, patient-obsessed, and grounded in the belief that clinical care shouldn’t feel cold or impersonal; it should feel like someone finally gets you. That’s the difference we’re building, and we’re just getting started. If you’re energized by innovation, driven by purpose, and thrive in a remote-first team where ideas (and people) flourish, you’ll fit right in. Key Responsibilities Product & Systems Enablement • Work closely with Product, QA, and Release teams to stay deeply informed on existing, new, and upcoming features of internally developed tools and applications. • Serve as a subject-matter expert on internal products, workflows, and system behavior. • Provide hands-on support and training for internal applications to user groups including Marketing, E-commerce, and Patient Experience teams. Issue Triage & Investigation • Triage incoming product issues by gathering business context, user feedback, and system details. • Investigate logs and system behavior to understand impact, root cause, and scope. • Partner with Product Managers, Engineers, and end users to clarify expected versus actual behavior. • Produce concise, high-quality investigation summaries as part of the bug ticketing process to support prioritization and decision-making. Cross-Functional Collaboration • Act as a bridge between business teams and technical teams to ensure issues are clearly communicated and understood. • Support Product Managers with operational insights that inform roadmap and prioritization decisions. • Helpidentifyrecurring issues, workflow friction, or system gaps and surface improvement opportunities. What You Bring Experience & Background • 3–7 years of experience in product operations, tech customer support, technical support, business systems, QA, or similar roles. • Experience working closely with Product Managers and Engineering teams in a SaaS or technology-driven environment. • Exposure to healthcare, telehealth, or regulated environments is a plus. Technical & Analytical Skills • Strongsystemsthinking across interconnected tools, platforms, and workflows. • Ability to read logs and work through technical details such as APIs, data flows, and integrations. • Experience with basic scripting or technical formats such as SQL, JSON, Bash, or similar. • Comfortable navigating ambiguity and breaking down complex issues into actionable insights. Communication & Mindset • Clear, structured written communicator who can distill complexity into decisions and summaries. • Collaborative, curious, andsolutions-oriented. • Comfortable working in a fast-paced, remote-first environment with multiple stakeholders. What We Offer • Competitive pay that reflects your experience and the impact you bring • Comprehensive benefits package, including health, dental, and vision insurance • 401(k) with employer match to support your long-term financial goals • Generous PTO and a flexible remote work environment that supports work-life balance • ExclusiveperksthroughIvímAtWork, including discounts onIvímservices, wellness offerings, and products Equal Opportunity Employer Ivím Health is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Recruitment Scam Notice Please note that all official communication from Ivím Health will come from an @ivimhealth.com email address. We will never ask for payment, banking information, or personal financial details during any part of the application or hiring process. If you receive any suspicious communication claiming to be from Ivím Health, please report it immediately by emailing [email protected].