Join the Amazon Search team as a Principal Product Manager, Technical, Search Customer Experience, and be part of a dynamic, entrepreneurial environment that leverages the resources of Amazon.com, one of the world's leading internet companies. As a key member of the Search Customer Experience team, you will own the whole page organization and layouts across search, defining the CX vision, developing an actionable product roadmap, and coordinating with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions.
**About arenaflex**
arenaflex is a customer-centric company that operates at an unprecedented scale, with hundreds of millions of customers and billions of products for sale. The Amazon Search team creates impactful, customer-focused search solutions and technologies that drive billions of dollars in revenue. Our team lives within the Search Organization, where we launch new products and innovation on a daily basis. We leverage sophisticated machine learning, data mining, and big data technologies to help customers discover the right products.
**The Search Customer Experience Team**
The Search Customer Experience team is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly, we partner with category teams such as Apparel, Consumer Electronics, Books, and Grocery, as well as key business partners such as Advertising, Alexa, and Video Shopping. Within Search, we partner with the teams that power search relevance, query understanding, browse, and product recommendations.
**Key Responsibilities**
As a Principal Product Manager, Technical, Search Customer Experience, you will:
* Own the whole page organization and layouts across search, defining the CX vision and developing an actionable product roadmap
* Coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions
* Work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer frustrations
* Develop best practices for insights and KPIs to prove success
* Guide a team of product managers, software engineers, and scientists to deliver results
* Weigh technology alternatives and be comfortable with products using machine learning and AI generative content
* Have strong judgment and understand which opportunities drive the most strategic value for the business
**Requirements**
* Bachelor's degree
* Experience owning/driving roadmap strategy and definition
* Experience with feature delivery and tradeoffs of a product
* Experience technical product management
* Experience working directly with Engineers on product enhancements
* Experience in project management methodologies, business analysis, or process improvement
* Strong bias for action and ability to drive clarity from ambiguity
* Ability to effectively influence up and across the organization
* Adept at synthesizing a variety of technologies and capabilities into high-quality search experiences customers love
**Preferred Qualifications**
* Experience managing customer-facing technical products and guiding cross-functional teams through influence versus direct management
* Experience preparing documentation for senior executives
* Strong analytical skills and ability to dive deep into data
* Excellent communication strategies and ability to interact with technical software development teams
**A Day in the Life**
As a Principal Product Manager, Technical, Search Customer Experience, you will thrive in a collaborative, creative, analytical, and fast-paced environment. You will enjoy diving deep into data, have well-developed analytical skills, excellent communication strategies, and have experience with executive-level reviews. You will work with global teams, both internal Search customers and external tech partners, to identify and prioritize needs, and be able to effectively influence up and across the organization.
**Career Growth Opportunities and Learning Benefits**
arenaflex provides a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California, and Seattle, Washington. As a Principal Product Manager, Technical, Search Customer Experience, you will have the opportunity to work with a dynamic, entrepreneurial team that leverages the resources of Amazon.com. You will experience the benefits of working in a fast-paced environment, with opportunities to learn and grow with the company.
**Work Environment and Company Culture**
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
**Compensation and Benefits**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
**How to Apply**
If you are a motivated and experienced product manager looking for a new challenge, apply now to join the Amazon Search team as a Principal Product Manager, Technical, Search Customer Experience. Visit our career site to apply: [insert link].