Welcome to blithequark
Imagine being part of a dynamic team that transforms how businesses understand and improve their digital experiences. At blithequark, we're passionate about empowering companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. Our technology makes every customer experience smoother and more personalized, and we're looking for a talented Principal Customer Success Manager to join our Strategic team.
About the Role
As a Principal Customer Success Manager at blithequark, you will be a trusted advisor for our most valuable customers, helping them achieve maximum value from our suite of products. You'll provide strategic guidance and product enablement, drive product adoption of existing tools, remove roadblocks, proactively manage risk, and identify opportunities for new products and services within your book of business. You'll report to the Director, Strategic Customer Success and collaborate with cross-functional teams to drive retention and expansion.
Key Responsibilities
- Oversee the customer experience for a portfolio of 10-20 enterprise-level, high-value accounts with the goals of retention and growth.
- Ensure blithequark's most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes, while also documenting the value and ROI delivered.
- Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team.
- Partner with multiple internal cross-functional teams (Sales, Marketing, Product, and blithequark executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
- Create and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the blithequark platform.
- Represent blithequark as a leading domain and product expert in customer interactions, industry and corporate events, as well as online within both customer-facing and internal communities.
- Be an advocate for customers' product feature priorities internally within blithequark and align with the product team around driving the product roadmap.
- Use AI tools (e.g., Gemini, AgentSpace, or AI features in other SaaS tools) that enhance your work quality and help you to be more efficient in making an impact.
Requirements and Qualifications
To be successful in this role, you'll need:
- 6+ years of experience in Customer Success Management or a related field.
- Experience managing a minimum of $4-6M ARR, working with large Fortune 500 or Global 2000 sized customers.
- A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required.
- Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
- Native or business-level Spanish written and speaking proficiency required.
- Portuguese language proficiency is a plus.
What We Offer
At blithequark, we're committed to supporting your growth and well-being. You'll enjoy:
- Autonomy and flexibility, with a remote-first work environment and flexible paid time off.
- Comprehensive benefits, including sponsored benefit packages for US-based team members and supplemental coverage options for international team members.
- Opportunities for professional development, including training programs, career coaching sessions, and an annual learning subsidy.
- Productivity support, with a monthly productivity stipend and reimbursement for remote colleagues' initial home office setup.
- Team collaboration, with regular team off-sites, a lively home office, and annual full-company meet-ups.
- Paid parental leave, bereavement leave, and miscarriage/pregnancy loss leave, because we care about your well-being and family.
- A global fertility and family building benefit that encompasses all journeys to growing your family.
Our Culture and Values
At blithequark, we're proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We believe that everyone deserves to feel welcome, included, and empowered to contribute their best work. Our values are guided by a passion for innovation, a commitment to customer success, and a dedication to teamwork and collaboration.
Compensation and Benefits
The base salary for this position ranges from $110,000 - $130,000 USD, with an OTE (on-target earnings) of $157,143 - $185,714 USD. Total compensation will vary based on relevant experience, qualifications, and market conditions.
Join Our Team
If you're a motivated and experienced Customer Success Manager looking for a new challenge, we'd love to hear from you. Apply now to join our team and help us shape the future of digital experience optimization. At blithequark, you'll find a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real impact on our customers' success.
Don't miss this opportunity to join a leading company in the industry and take your career to the next level. Apply now and become a part of our talented team of professionals who are passionate about delivering exceptional customer experiences.
We're excited to meet our next team member and look forward to receiving your application. Thank you for considering blithequark as your next career destination.
Apply Now