Extraordinary Careers. Endless Possibilities.
With the nation’s largest home infusion provider, there is no limit to the growth of your career.
Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.
Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.
Job Description Summary:
The Manager, Compliance Operations & Investigations supports Option Care Health’s compliance investigation
program by managing investigations from intake through resolution, including allegations received through
established reporting channels. The role conducts root cause analyses, helps implement and track corrective
actions, identifies trends and systemic issues, and provides guidance and reporting to stakeholders. The
Manager collaborates with cross-functional partners to route matters appropriately, resolve issues efficiently,
mitigate compliance risk, and supports the maintenance of investigation, corrective action, and related
compliance polies and procedures in alignment with applicable laws and regulations.
Job Description:
Conduct investigations into fraud, waste, abuse, and other compliance concerns, ensuring thorough, objective
analysis and documentation.
Support management of the company’s confidential Ethics & Compliance Hotline including intake, case
management workflow, reporting, analytics, and vendor relationships.
Maintain accurate case records in the Compliance case management system.
Develop, implement, and maintain investigation strategies, policies and processes to identify and address
potential violations of laws, regulations, and internal policies.
Collaborate with cross-functional partners to assess, triage, and route investigative matters for appropriate
resolution and risk mitigation. Consult with Legal on compliance-related legal issues and timely communicate
relevant statutory, regulatory or policy changes to business unit leadership.
Conduct root cause analysis and implement corrective actions. Monitor and track remediation completion.
Prepare and present investigation reports to leadership and regulatory authorities, as necessary.
Provide guidance on compliance policies, procedures, and best practices and foster a culture of ethical conduct and non-retaliation.
Maintain current knowledge of relevant healthcare laws and regulations (e.g., HIPAA, Stark Law, Anti-Kickback
Statute, and False Claims Act). Help ensure investigative practices remain current and compliant.
Support Compliance activities related to conflict-of-interest disclosure review and response.
Ensure confidentiality of sensitive business and patient information. Maintain records consistent with Option
Care Health policy and Compliance Department processes.
Support compliance integration initiatives with new business models.
Supervisory Responsibilities
Does this position have supervisory responsibilities?
(i.e. hiring, recommending/approving promotions and
pay increases, scheduling, performance reviews,
discipline, etc.)
No
Basic Education and/or Experience Requirements
Bachelor’s degree or Associate degree, preferred in healthcare, business, legal, justice , or related field.
Minimum 4-6 years of progressive experience in investigations, healthcare compliance, or risk management,
including at least 2-4 years in a role overseeing or conducting investigations.
Basic Qualifications
Strong investigative skills and experience, including interviewing, evidence analysis, attention to detail, and
good judgment. Ability to conduct thorough, objective and complex investigations, analyze complex data sets,
and draw actionable conclusions.
Knowledge of healthcare laws and regulations, including billing and coding, privacy and security, and fraud,
waste and abuse (e.g., HIPAA, Anti-Kickback, Stark, Medicare and Medicaid reimbursement). Experience
assessing compliance with applicable laws, regulations, standards, and internal policies.
Experience interacting with senior management, legal counsel, federal and state regulators, and law
enforcement.
Excellent communication and interpersonal skills, with the ability to build rel