**Join arenaflex's Winning Team: Deliver Exceptional Customer Experiences and Grow Your Career**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where every interaction matters? Look no further! arenaflex is seeking a highly motivated Loyalty Customer Care Representative to join our team. As a key member of our Contact Center team, you will play a vital role in promoting loyalty brand building on behalf of our clients, while creating customer insights that drive team performance.
**About arenaflex**
arenaflex is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. With a strategy-led, technology-enabled approach, we consistently rank as an industry leader by Forrester. Our programs reach over 330 million consumers through loyalty, and the impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.
**Our Mission and Values**
Our mission is to grow enterprise value through loyalty for our clients. Every role within arenaflex has a purpose and directly contributes to us achieving this mission. We are values-driven at every point, with a fun, high-trust, transparent workplace that values leadership and ownership. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion add to a culture that makes our teammates proud.
**The Role**
As a Loyalty Customer Care Representative, you will have the special opportunity to generate meaningful emotional connections with our customers daily. Your key responsibilities will include:
* Learning specific client loyalty program guidelines
* Answering all incoming inquiries directed to you in various media channels (phone, email, chat)
* Approaching each day with a positive, professional, customer-centric, and team-oriented attitude
* Acting with integrity at all times
* Communicating in a clear, concise, and helpful manner both verbally and in writing
* Taking ownership of customer inquiries while working toward a resolution
* De-escalating as necessary through effective communication and problem-solving skills
* Efficiently using all internal systems and resources
* Working independently without the heavy need to rely upon your team or supervisor
* Adhering to schedules and company policies and procedures
* Escalating any issues or concerns that are unable to be resolved through normal efforts
**What You Need to Succeed**
To be successful in this role, you will need:
* A high school diploma or equivalent
* Ability to attend a 7-week Training Program (remotely) with 100% attendance
* Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* 1 year of customer service experience (or equivalent experience)
* Strong customer service orientation with external/internal customers
* Collaborative nature to work within assigned team
* Good problem-solving ability to effectively guide customers through solutions
* High level of accuracy and attention to detail
* A "whatever it takes" attitude to care for customers
* Ability to be flexible regarding changes in work processes and environment
* Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
* Strong verbal, written, and listening communication skills
* Flexibility with scheduling, including weekends
* Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
* 2 years of customer service experience preferred
* Strong home wifi connection, and quiet home office environment
**Our Teammates are at the Heart of Everything We Do**
Healthy people are happy people, which makes mental and physical health a top priority at arenaflex. From robust health insurance and benefits options to free fitness programs like PeerFit, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, arenaflex is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, arenaflex's competitive pay, 401k matching, annual profit sharing, and bonuses all make arenaflex a perfect place to build your career.
**arenaflex: A Place for All**
We don't just accept differences – we embrace, share, and celebrate them! Employment at arenaflex is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.