**Join arenaflex's Dynamic Team as a Customer Service Representative**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a dedicated Customer Service Representative to join our team. As a key player in our customer-facing department, you will be the face of our company, providing top-notch service to our clients and internal teams.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the garment services industry. With a rich history spanning over 80 years, we have established ourselves as a trusted partner to over 300,000 business customer locations across the United States, Canada, and Europe. Our commitment to excellence, customer satisfaction, and employee growth has earned us recognition as one of the top companies to work for, including a spot on Forbes magazine's "Platinum 400 - Best Big Companies" list.
**What You'll Be Doing**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Assisting customers with inquiries related to accounts, procedures, and services via phone or email
* Providing exceptional customer service to both customers and internal teams
* Performing accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through our escalation process
* Partnering with the Sales Department to provide administrative support
* Performing basic data entry and other administrative tasks
**Qualifications**
We're looking for a candidate with:
* 2 years of customer service experience in an administrative setting (preferred)
* Prior accounts receivable experience (highly encouraged)
* High school diploma or GED equivalent (recommended)
* Excellent verbal and written communication skills, including professional telephone and email etiquette
* Essential skills: active listener, responsive, and personable
* Proficient knowledge of Microsoft Office products (Outlook, Excel, Word, TEAMS, etc.)
* Time management and organizational skills with attention to detail
* Ability to work collaboratively as a team player and independently
* Problem-solving skills in a dynamic environment
* Comfortable performing basic mathematical skills (adding, subtracting, multiplying, dividing, etc.)
**What's in It for You?**
At arenaflex, we're committed to your growth and development. As a Customer Service Representative, you'll enjoy:
* On-the-job training and robust online training modules through our Service Certificate Program - Customer Service Representative
* Access to our innovative training platform, The Learning Center
* Opportunities for career mobility and advancement within our growing company
* A unique community culture that values diversity, inclusivity, and teamwork
* Competitive compensation and benefits package, including:
+ On-the-job training
+ 401K with Company Match
+ Profit Sharing
+ Health Insurance
+ Employee Assistance Program
+ Life Insurance
+ Paid Time Off
+ Direct Payroll Deposit
+ Tuition Reimbursement
+ 30% Employee Discount
+ Employee Referral Bonuses
**Compensation**
$18.50 - $21.50/hour
**Why Join arenaflex?**
As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that values customer satisfaction, employee growth, and community culture. Our unique family culture offers a small company feel with the resources and stability of a 2 billion-dollar organization. Join us and be a part of our mission to deliver exceptional service and solutions to our clients.
**Apply Today!**
If you're a motivated and customer-focused individual looking for a new challenge, don't hesitate to apply. We can't wait to hear from you and explore how you can contribute to our team's success.
**We Want to Hear From You!**
At arenaflex, we're committed to creating a workplace that values diversity, inclusivity, and teamwork. We're an equal opportunity employer and welcome applications from candidates of all backgrounds. If this role sounds like a perfect fit, don't hesitate to apply today and let's build the future together.