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Role Description
As a Telepharmacy Technician, you will be responsible for all daily pharmacy operations, with Pharmacist oversight occurring from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the responsibilities of the Pharmacy Technician and are focused on managing day-to-day operations, execution, and performance while delivering operational and service excellence.
• Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication with the Supervising Pharmacy/Pharmacist, and Telepharmacy Tech Team Leader.
• Demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.
• Contribute to safe and effective operations of the pharmacy, including but not limited to:
• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health.
• Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products.
• Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment.
• Completing all tasks related to controlled substance prescription fulfillment.
• Contributing to positive patient experiences by showing empathy and genuine care.
• Completing inventory activities, as permitted by law.
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback.
• Remaining flexible for both scheduling and business needs.
• Serving as a peer mentor for the onboarding, training, and development of new hires.
• Understanding and complying with all relevant laws, regulations, professional standards, and ethical principles.
• Delivering additional patient health care services when the pharmacist is on-site.
Qualifications
• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy.
• Must be at least 18 years of age or have a high school diploma or equivalent.
• National Certification (PTCB or ExCPT).
• 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred.
Requirements
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Ability to concentrate on a task over a period of time.
• Ability to pivot quickly from one task to another to meet patient and business needs.
• Ability to confirm prescription information and label accuracy, ensuring patient safety.
• Actively look for ways to help people, and do so in a friendly manner.
• Use and understand verbal and written communication to interact with patients and colleagues.
• Ability to use math to solve a problem.
• Identifying challenging patient or colleague interactions and choosing the best course of action.
• Be mobile and remain upright for extended periods of time.
• Lift, scan, and bag items.
• Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force.
Benefits
• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs.
• Confidential counseling and financial coaching.
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
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