Be part of an amazing story at arenaflex, where innovation meets tradition, and customer experiences are at the forefront of everything we do. For over 160 years, arenaflex has been a part of memorable moments and milestones for countless customers and colleagues. Our story is one of passion, dedication, and a commitment to delivering the very best in retail experiences.
**Job Overview**
As an Experienced Sales and Customer Service Manager at arenaflex, you will be responsible for leading a high-performing team that delivers exceptional customer experiences, drives sales growth, and upholds arenaflex's standards for customer service. Your passion for the perfect customer experience will drive the service team to maintain a welcoming and ready sales floor, ensuring that every customer feels valued and supported. arenaflex's fun and inclusive environment is ideal for someone who enjoys connecting with people, sharing knowledge and enthusiasm with the team, and making a real difference in the lives of our customers.
**Key Responsibilities**
* Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
* Exceed sales goals by leading arenaflex initiatives through coaching and recognition, optimizing productivity and efficiency
* Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
* Manage selling support, including the stockroom, signing, equipment, and merchandising
* Support other operational areas such as OMNI, Style, and Asset Protection
* Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
* Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
* Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
* Work a flexible retail schedule, including days, evenings, holidays, and weekends
* Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
* In addition to the essential duties mentioned above, other duties may be assigned
**Essential Qualifications**
* Bachelor's degree or equivalent work experience in a related field
* 3-5 years of management experience in retail
* Proven ability to lead high-performing teams and drive sales growth
* Excellent customer service skills and a passion for delivering exceptional customer experiences
* Strong analytical skills, with the ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
* Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
* Ability to work a flexible schedule based on department and company needs
**Preferred Qualifications**
* Experience in talent development, including conducting talent analysis and establishing career progression plans
* Strong communication and interpersonal skills, with the ability to effectively communicate with colleagues, customers, and management
* Technical proficiency in Microsoft suite, computers, and handheld devices
* Ability to lift up to 30 pounds, stand for at least two consecutive hours, and perform other physical demands of the job
**Skills and Competencies**
* Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
* Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
* Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
* Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
* Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
* Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
* Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
* Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
* Communication Skills: Consistently clear and effective communicator, writer, and presenter
* Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our colleagues' growth and development. As a Sales and Customer Service Manager, you will have access to a range of learning and development opportunities, including:
* Comprehensive training programs to enhance your leadership and customer service skills
* Mentorship and coaching from experienced colleagues and management
* Opportunities for career advancement and professional growth
* Access to arenaflex's Employee Assistance Program, which includes mental health counseling and legal/financial advice
* Tuition reimbursement and education assistance programs
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is welcoming, respectful, and supportive of all colleagues. As a Sales and Customer Service Manager, you will be part of a team that is passionate about delivering exceptional customer experiences and driving sales growth.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive salary and bonus structure
* Comprehensive health and wellness coverage
* 401(k) match and retirement savings plan
* Paid time off and eight paid holidays
* Merchandise discounts and performance-based incentives
* Annual merit review and opportunities for career advancement
**Conclusion**
If you are a passionate and results-driven leader who is committed to delivering exceptional customer experiences, we encourage you to apply for the Experienced Sales and Customer Service Manager role at arenaflex. Join our team and help write the next chapter in our story – apply today!