Introduction to arenaflex and the Role
arenaflex is a renowned leader in the beverage industry, dedicated to refreshing the world and making a difference. With a portfolio of over 250 products and some of the most popular brands globally, we are committed to delivering exceptional customer experiences and driving business growth. As a key member of our Inspire Account Team, the National Customer Operations Manager (NCOM) plays a vital role in configuring and owning the fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy.
Job Summary
The National Customer Operations Manager is responsible for interfacing with customers and the account team to drive beverage quality, revenue, and profit for the system, while ensuring proper cost management. This role requires building out customer operations plans, identifying opportunities to drive quality, service, and productivity, and leading short and long-term business operational planning for a portfolio of customers. The NCOM will develop project plans, lead internal project teams, and communicate with customers and the account team to deliver exceptional results.
Key Responsibilities
- Lead customer selling efforts of operational products and services, and customer stewardship to drive business growth and customer satisfaction
- Provide operational subject matter expertise to external customers and internal client groups, including sales, finance, and marketing
- Develop and execute annual business plans for Net Service Expense and Capital for assigned national accounts, ensuring alignment with customer needs and company goals
- Identify key drivers of service and create solutions to decrease costs, increase quality, and deliver additional profit to customers and arenaflex
- Lead internal project teams and communicate with customers and the account team to deliver project plans, timelines, forecasts, resource allocation plans, and financial impact
- Utilize technical capability, financial acumen, and presentation development skills to deliver customer value and drive business results
Qualifications and Requirements
To be successful in this role, you will need:
- A BS/BA degree (or equivalent) in a relevant field, with an MS/MA/MBA degree (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role, calling on senior-level buyers, with a minimum of 3 years of customer management experience or customer operational management experience
- 2-4 years of general operations experience and project management experience, with a proven track record of delivering results and driving business growth
- Experience working with data, specifically manipulation and analysis, to inform business decisions and drive customer value
- Functional skills, including technical capability, financial acumen, presentation development, and influencing, to communicate a compelling story and motivate internal and external clients
Essential Skills and Competencies
The ideal candidate will possess:
- Strong technical capability, with the ability to create operational solutions and utilize system tools to deliver customer value
- Financial acumen, with the ability to build and manage service and equipment expense budgets through the ABP and RE process
- Presentation development and delivery skills, with the ability to utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition
- Influencing skills, with the ability to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
- Strategic thinking, with the ability to create a strategic plan that addresses customer needs while driving company profitability
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to nurturing an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We offer a range of career growth opportunities and learning benefits, including:
- Iconic and innovative brands, with a portfolio of over 250 products and some of the most popular brands globally
- Expansive and diverse customers, with a range of retail, grocery store, theme park, movie theater, restaurant, and other customers
- A growth culture that is grounded in our company purpose, with a focus on four key behaviors – curious, empowered, inclusive, and agile
- Opportunities for continuous learning and development, with a range of training programs and resources to support your career growth
Work Environment and Company Culture
At arenaflex, we value our culture and believe it is one of the reasons our company continues to thrive after 130+ years. We offer a range of benefits, including:
- A dynamic and inclusive work environment, with a range of employee resource groups and diversity and inclusion initiatives
- A comprehensive range of benefits, including health insurance, retirement savings, and paid time off
- Opportunities for flexible working, including remote work options and flexible hours
- A range of employee recognition and reward programs, to recognize and reward your contributions to the company
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, with a range of perks and benefits to support your well-being and career growth. These include:
- A comprehensive range of health and wellness benefits, including medical, dental, and vision insurance
- A range of retirement savings options, including a 401(k) plan and pension scheme
- Opportunities for flexible working, including remote work options and flexible hours
- A range of employee recognition and reward programs, to recognize and reward your contributions to the company
Conclusion
If you are a motivated and results-driven professional, with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for the National Customer Operations Manager role at arenaflex. With a range of career growth opportunities, learning benefits, and a comprehensive range of benefits, we offer a rewarding and challenging work environment that will support your career growth and well-being. Apply now to join our team and contribute to our mission to refresh the world and make a difference.
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