Join arenaflex, a national leader in providing innovative medical solutions, as we seek an experienced Medical Billing Customer Support Specialist to join our team. As a key member of our Support Center, you will play a vital role in delivering exceptional customer service to patients, referral sources, and employees while ensuring accurate and timely processing of medical billing and reimbursement.
**About arenaflex**
arenaflex is a forward-thinking company dedicated to empowering patients to manage their health and treatment at home. With a strong presence in 45 states, we provide high-quality medical products, services, and outstanding customer care through hundreds of locations. Our mission is to keep patients engaged in their care and provide them with the tools and resources they need to lead a more comfortable and productive life.
**Overview and Responsibilities**
As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing support and guidance on patient care, billing, and reimbursement. Your primary responsibilities will include:
* Processing new orders, responding to questions, resolving issues, and forwarding to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
* Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products, and preparing complete and accurate files for the Billing Department
* Providing education to referral sources, patients, and employees on qualifications for service and 3rd party billing
* Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Maintaining accuracy and quality control throughout patient contact and data input
* Working extensively with eIntake proprietary system and performing other duties as assigned
**Essential Job Duties and Responsibilities**
* Build relationships with locations, field management, patients, and referral sources
* Conduct patient satisfaction calls and act as patient advocate to resolve questions or concerns
* Develop and maintain a working knowledge of current products and services offered by arenaflex and all applicable governmental regulations
* Obtain authorization and qualification documentation
* Process work orders to field locations and coordinate timely fulfillment of products and services ordered
* Provide technical assistance to customers as required
* Provide thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
**Qualifications**
* High school diploma or GED equivalent, required
* Experience with medical billing practices and of billing reimbursement, preferred
* Experience in medical field and administrative record management, preferred
* One year of related work experience, preferred
* Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Background investigation (company-wide)
* Drug screen (when applicable for the position)
**Skills and Competencies**
* Accurately perform simple mathematical calculations
* Effectively communicate in English; both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality, discretion, and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications; Outlook, Word, and Excel
* Office equipment; fax machine, copier, printer, phone, and computer and/or tablet
**Physical Demands**
* Lift and carry office equipment at times
* Requires sitting, walking, standing, talking, and listening
* Requires close vision to small print on computer and/or tablet and paperwork
**Benefits**
* Generous paid time Off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Why Join arenaflex?**
* Opportunity to work with a national leader in medical solutions
* Collaborative and dynamic work environment
* Comprehensive benefits package
* Career growth opportunities and learning benefits
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with a passion for medical billing and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.