Join blithequark's Insurance Call Center as a Customer Service Representative
At blithequark, we're dedicated to delivering exceptional customer experiences and providing top-notch insurance services to our clients. As a leader in the insurance industry, we're committed to fostering a culture of diversity, equity, and inclusion, and we're seeking talented individuals to join our team. If you're a seasoned Insurance Customer Service Representative looking for a new challenge, we invite you to explore this exciting opportunity to work from home with blithequark.
About the Role
As an Insurance Customer Service Representative at blithequark, you'll play a critical role in handling property & casualty (P&C) related customer service and billing inquiries via telephone, email, and direct mail. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring that their needs are met and their insurance policies are up-to-date.
Key Responsibilities
- Contact policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal, and update policies to enhance retention and better meet the needs of the consumer.
- Counsel policyholders on appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance.
- Receive and respond to calls and emails received by the insurance service center, documenting all activity in our EPIC system.
- Utilize your knowledge of insurance industry and agency policies and procedures to provide efficient and professional customer service, including providing quotes on endorsements as requested.
- Identify opportunities to apply discounts, process insurance verification forms for insured, and act as a liaison for information exchange between customers and insurance companies.
- Process changes to policies within EPIC, submit changes to specific companies, and follow up to ensure change requests have been processed in a timely manner.
- Review policy information and reference company-specific claims procedures to assist insured in filing claims.
- Recognize cross-sell opportunities (membership and insurance) and obtain quote information.
- Perform other duties as assigned.
Essential Qualifications
To succeed in this role, you'll need:
- A high school diploma or equivalent.
- 3+ years of increasingly complex customer service experience in an insurance environment.
- A Property and Casualty insurance license (required).
- A Membership license (preferred) or the ability to obtain one within 90 days of employment.
Preferred Skills and Competencies
We're looking for individuals with:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- The ability to work in a fast-paced, dynamic environment.
- A customer-centric approach, with a focus on delivering exceptional customer experiences.
- Proficiency in insurance industry software and systems, such as EPIC.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills. As an Insurance Customer Service Representative, you'll have access to:
- Ongoing training and development programs to enhance your insurance industry knowledge and customer service skills.
- Opportunities for career advancement within the company.
- A supportive and collaborative work environment that encourages learning and growth.
Work Environment and Company Culture
As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while still being part of a dynamic and supportive team. At blithequark, we value:
- Diversity, equity, and inclusion, and we're committed to creating a welcoming and inclusive workplace.
- A culture of teamwork and collaboration, where everyone is encouraged to contribute and share their ideas.
- A focus on work-life balance, with generous paid time off and flexible scheduling.
Compensation and Benefits
We offer a comprehensive compensation and benefits package, including:
- A competitive hourly rate, depending on experience and salary zone.
- Eligibility for annual merit increases.
- A comprehensive health benefits package, including medical, dental, prescription, and vision coverage.
- A 401(k) plan with a company match of up to 7%.
- Paid time off, including nearly 4 weeks accrued during the first year.
- Tuition reimbursement and other learning and development opportunities.
- Life insurance and flexible spending accounts.
- Free AAA Premier Battery Membership (or equivalent).
Why Join blithequark?
If you're a motivated and customer-focused individual with a passion for insurance, we invite you to join our team at blithequark. As a leader in the insurance industry, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive compensation and benefits package. Apply now to take the next step in your career and become part of our team!
blithequark is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace. We encourage all qualified individuals to apply, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin.
Apply Now