Join the Hobby Lobby Team: Deliver Exceptional Customer Support from the Comfort of Your Home
Are you a customer service enthusiast with a passion for delivering top-notch support? Do you have a knack for resolving issues efficiently and effectively? Look no further! Hobby Lobby, a leading retail company in the United States, is seeking a full-time Call Center Representative to join our team from the comfort of your own home in New York. As a Customer Support Specialist, you will play a vital role in providing exceptional service to our retail stores, ensuring their maintenance and upkeep needs are met.
About Hobby Lobby
Hobby Lobby is a popular retail chain with a strong presence in the United States. We specialize in arts and crafts supplies, home decor, and other hobby-related products. With a commitment to providing excellent customer service, we have built a loyal customer base across the country. Our company values include:
- Providing exceptional customer service
- Fostering a positive and inclusive work environment
- Promoting employee growth and development
- Supporting local communities through various initiatives
Job Summary
As a full-time Call Center Representative, you will be responsible for providing customer support to our retail stores by answering maintenance requests, dispatching and providing directions to employees, and following up with contractors regarding schedules and work performed. If you have a strong background in customer service, excellent communication skills, and the ability to multitask in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Provide exceptional customer service to retail stores by answering maintenance requests and resolving issues efficiently
- Dispatch and provide directions to employees related to building maintenance and upkeep
- Follow up with contractors regarding schedules and work performed
- Complete work orders accurately and in a timely manner
- Perform additional tasks as assigned by management
Requirements
Essential Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Broad experience with Microsoft Office (Word, Excel, and Outlook) version 2007 or later
- Excellent verbal, relational, and written communication skills
- Ability to multitask, work under pressure, and meet deadlines in a fast-paced environment
- Strong organizational skills and attention to detail
- Development/Support or equivalent experience required
- Ability to effectively communicate with colleagues at various levels of management
Preferred Qualifications
- Previous experience in customer service or a related field
- Familiarity with computer-aided facilities management (CAFM) software or similar systems
- Experience working in a call center or support environment
What We Offer
Competitive Compensation and Benefits
- Competitive hourly rate: $20-30 per hour
- Comprehensive benefits package, including:
- Medical, dental, and vision coverage
- 401(k) program with company match
- Paid vacation time
- Personal paid time off (PPTO)
- Employee discount
- Life insurance and long-term disability coverage (LTD)
- Flexible spending plan
- Holiday pay
Career Growth and Learning Opportunities
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth within the company
- Collaborative and dynamic work environment that encourages innovation and creativity
Work Environment and Culture
At Hobby Lobby, we strive to create a positive and inclusive work environment that supports the growth and well-being of our employees. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on:
- Respect and empathy for our customers and colleagues
- Integrity and transparency in all our interactions
- Accountability and ownership in our work
- Continuous learning and improvement
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Don't miss this chance to join our team and make a difference in the lives of our customers! Apply now and take the first step towards a fulfilling career with Hobby Lobby.
Apply Now