Join the Team at blithequark: Revolutionizing Interactive Gaming and Sports Wagering
blithequark is a pioneering interactive gaming company that's redefining the gaming industry with immersive experiences that are responsible, innovative, and fun. As the digital arm of a leading entertainment company, we're committed to helping our team members grow and succeed. We're looking for talented individuals who share our passion for sports wagering and online gaming to join our team as Customer Service Representatives. If you're a sports enthusiast with exceptional communication skills and a desire to work in a dynamic remote environment, we want to hear from you!
About Our Company Culture and Values
At blithequark, we believe that people work their best when they can be themselves. We're dedicated to fostering a culture of diversity, equity, and inclusion, where every individual's story, experience, and perspective matter. Our company values are built around innovation, teamwork, and a commitment to excellence. We're passionate about creating a work environment that's engaging, supportive, and fun, where our team members can thrive and grow.
Job Summary
We're seeking outgoing and driven Customer Service Agents who have a passion for building strong relationships and delivering top-tier experiences for our patrons. As a Customer Service Representative (Player Experience Agent) at blithequark, you'll be the face and voice of our digital sportsbook operations, working with our users to ensure a seamless customer experience. If you're interested in sports wagering and online casino games, and are looking for a role that allows you to work from home, we want to hear from you!
Key Responsibilities:
- Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
- Use internal resources and systems to view player account statuses and histories, and assist with conversations with players.
- Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand.
- Operate telephone systems to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answer player questions about blithequark, our products, and services, including account statuses, promotional offers, and event information.
- Follow internal standard operating procedures to escalate issues to internal departments and personnel.
- Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Use internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Deliver exceptional performance results in customer satisfaction and contact handle times.
- Collaborate with leaders and fellow team members to stay current on daily trends that impact the player experience.
- Maintain a strong track record for punctuality and attendance.
Essential Qualifications:
- High school diploma or college degree required.
- Must be at least 21 years of age.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail and analytical thinking.
- Ability to maintain a friendly disposition under heavy pressure.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages from English as a second language customers.
- Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Ability to work some holidays and weekends.
Preferred Qualifications:
- Previous experience in customer service or a related field.
- Knowledge of sports wagering and online gaming.
- Experience working in a remote environment.
- Certifications or licenses related to customer service or gaming.
What We Offer:
- Competitive compensation package, including $18/hour.
- Comprehensive benefits package.
- Education and conference reimbursements.
- Health and wellness reimbursement.
- Opportunities for career growth and professional development.
- Flexible remote work arrangement.
- A fun and dynamic work environment with a team of sports enthusiasts.
Why Join blithequark?
At blithequark, we're passionate about creating a work environment that's engaging, supportive, and fun. We believe in fostering a culture of diversity, equity, and inclusion, where every individual's story, experience, and perspective matter. Our company values are built around innovation, teamwork, and a commitment to excellence. We're dedicated to helping our team members grow and succeed, and we offer a range of benefits and opportunities for career growth and professional development.
How to Apply:
If you're a motivated and enthusiastic individual who is passionate about sports wagering and online gaming, we want to hear from you! Apply now to join our team as a Customer Service Representative and be part of a dynamic and innovative company that's revolutionizing the gaming industry.
Don't miss this opportunity to join a top workplace in the United States and be part of a team that's challenging the status quo of the gaming industry. Apply now and start your career with blithequark!
Apply Now