At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a key member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**Do you have a passion for helping customers solve problems?**
We're currently hiring for a Remote Customer Service Representative to join our team. As a customer-focused professional, you'll be supporting our clients' customers as a first point of contact, resolving questions and complaints concerning their accounts. We're looking for someone who is passionate about delivering world-class customer experiences, has excellent communication skills, and is comfortable working in a fast-paced, dynamic environment.
**What You'll Be Doing:**
- Answer inbound calls from customers/clients with questions concerning and/or related to their account (an average of 40 to 50 calls are expected daily).
- Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Identify customer needs to ensure the customer is provided complete and accurate information.
- Acknowledge and resolve customer complaints and difficult situations.
- Process required transactions via web-based applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during heavy workloads or absences.
**What You'll Get:**
- Full-time employment with a competitive hourly rate of $14.00 starting on day one.
- Business/operations hours: Monday – Sunday, 24/7, with flexibility to work any of our 8-hour shift schedules.
- Shift differential of $1.00 per hour and weekend shift differential of $1.50 per hour.
- Incentive plan providing the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training.
- Paid training scheduled Monday-Friday (open availability).
- Career growth opportunities and a great work environment.
- Comprehensive benefits package, including:
- Vacation, sick time, and holiday pay.
- Medical, dental, vision, life insurance, and additional benefits (eligible on day one).
- 401K.
**People Who Succeed in This Role Have:**
- The ability to convey complex information in clear and concise terms to ensure customer understanding.
- Strong commitment and work ethic.
- Consistent attendance with the ability to meet work schedule, including the required training period.
- Successful completion of arenaflex's 3-to-6-week new hire paid training program.
- Effective and accurate written and verbal communication skills.
- Effective problem-solving skills.
- Ability to navigate multiple applications/screens and research solutions with ease.
- Love helping people and guiding them to the best solution for their issue.
- Excitement by innovative technology.
- Ability to provide calm conflict resolution and problem-solving for frustrated customers.
- Ability to work in a structured environment for the duration of your allotted, full-time schedule, taking high-volume calls from consumers.
**Required Qualifications:**
- Must be at least 18 years of age or older.
- Must have a High School Diploma or equivalent.
- Six months minimum experience in call center, customer service, and/or dispatcher experience.
- Customer service experience.
- Working knowledge with computer and Windows personal computer applications.
- Must be able to successfully pass a background check, credit check, and security clearance (fingerprints).
- Must comply with camera requirements when attending meetings and training.
- Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide computer equipment.
**Preferred Qualifications:**
- 1+ years of previous call center experience.
**Must Live in the Following States to Be Considered:**
- AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI
**Pay Transparency Laws:**
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations:**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to
[email protected]. You may also click here to access arenaflex's ADAAA Accommodation Policy.
**Health and Safety:**
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.