Are you a customer-obsessed, curious problem-solver who thrives in an inclusive, collaborative global team? Do you have a passion for Cloud Services and take pleasure in assisting customers? If so, we're looking for you to join arenaflex's Azure Customer Experience Platform (CXP) team as an Azure Customer Engineer!
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to empowering every person and every organization on the planet to achieve more. Our mission is to cultivate a culture of growth mindset and empowerment, where everyone can thrive at work and beyond. We're committed to creating an inclusive work environment for all employees, where diversity and inclusion are valued and celebrated.
**About the Role**
As an Azure Customer Engineer at arenaflex, you will play a critical role in helping us redefine support and supportability for our customers. You will be responsible for closely monitoring and responding to customer questions, representing arenaflex and Azure Engineering in these interactions. You will also be the voice of the customer and have a connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements & Supportability improvements.
**Responsibilities**
As an Azure Customer Engineer, you will be responsible for:
* Supporting Azure customers through various modalities, as part of a global support delivery team
* Going technically deep across Azure services (at least level 200-300) and actively seeking solutions to customer needs and communicating trends to leadership
* Turning Azure customers into Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools
* Building a close working relationship with the teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements
* Building and updating Azure product documentation to help customers deliver solutions on Azure
* Working closely with the feature Engineering teams to report bugs, expedite bug fixes and bubble up feature requests
* Embodying our Culture & Values
**Qualifications**
To be successful in this role, you will need:
* 1+ year(s) of software industry experience related to technology
* OR equivalent experience
* Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology
* OR equivalent experience
* 1+ year(s) customer facing experience
* Experience in one or more automation languages (PowerShell, Python, C#, OpenSource)
* Certification in Microsoft and/or competing Cloud Technologies
* Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on one or more of the following domains:
* Azure Core Platform: Compute, Storage, Networking
* Website Apps: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
* Identity and Authentication: SSO/Federation, AD/Azure AD etc.
**What We Offer**
As an Azure Customer Engineer at arenaflex, you will have the opportunity to:
* Work in a fully remote environment, with a modern work style that prioritizes flexibility and work-life balance
* Collaborate with a global team of talented professionals who share your passion for Cloud Services and customer support
* Develop your skills and expertise in Azure services, with opportunities for growth and professional development
* Contribute to the development of innovative solutions that improve the customer experience and drive business success
* Enjoy a competitive salary and benefits package, including health insurance, retirement savings, and paid time off
* Participate in a culture of growth mindset and empowerment, where everyone is encouraged to learn, grow, and thrive
**How to Apply**
If you're a motivated and customer-focused professional with a passion for Cloud Services, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to creating an inclusive work environment for all employees. We welcome applications from diverse candidates, including those with disabilities, and are committed to providing reasonable accommodations to ensure equal access to employment opportunities.
**Application Deadline**
The application deadline for this role is June 25, 2024. We encourage you to apply early, as we will review applications on a rolling basis.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our team's success.