Introduction to RAYUS Radiology
Imagine being part of a team that is revolutionizing the field of radiology, making it a critical first step in diagnosis and proper treatment. At RAYUS Radiology, we are committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We are seeking a highly skilled and dedicated Front Office Associate to join our team, providing exceptional patient services and administrative support to our radiology services.
Job Summary
As a Front Office Associate at RAYUS Radiology, you will play a vital role in providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This is a Temp/PRN position working mid-shift and/or evening-shift, offering a unique opportunity to make a difference in the lives of our patients and referring providers.
Key Responsibilities
- Registration (55%): Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays; answers phones and handles calls in an efficient and friendly manner; fields calls appropriately for center associates; acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information.
- Insurance (20%): Verifies patient's insurance; pre-certifies all exams with patient's insurance company; obtains insurance authorization; uses knowledge of insurance carriers and procedures that require waivers to obtain authorization if needed prior to appointment; handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.
- Scheduling (20%): Arranges transportation, interpreters, and hotel accommodations for patients when appropriate; enters and submits patient exam orders; verifies orders match exam schedules; schedules referrals and ensures proper authorizations are obtained; schedules walk-in patients; processes requests for image orders and CDs from referring physicians and patients; maintains an up-to-date and accurate database on all current and potential referring physicians.
- Other Duties (5%): Performs other duties as assigned, including maintaining front office lobby area, ordering office supplies, and pushing imaging via electronic interfaces.
Requirements
To be successful in this role, you will need:
- Required:
- High school diploma or equivalent
- Working knowledge of Microsoft Office
- 1-2 years customer service experience
- Proficient with using computer systems and typing
- Preferred:
- Previous medical office experience
- Medical terminology and office background
- Insurance knowledge
- Bilingual
Skills and Competencies
The ideal candidate will possess:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Proficiency in using computer systems and software applications
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At RAYUS Radiology, we are committed to the growth and development of our team members. As a Front Office Associate, you will have the opportunity to:
- Develop your skills and knowledge in patient services and administrative support
- Work with a talented team of professionals who are passionate about delivering exceptional patient care
- Participate in ongoing training and education programs to enhance your skills and knowledge
- Advance your career in a dynamic and growing organization
Work Environment and Company Culture
At RAYUS Radiology, we pride ourselves on our positive and supportive work environment. Our company culture is built on our core values of:
- Brilliant medicine: We are committed to delivering clinical excellence in everything we do.
- Brilliant team: We believe that our team members are our greatest asset, and we are committed to supporting and developing them.
- Brilliant technology and services: We are dedicated to using the latest technology and innovative services to enhance patient care and outcomes.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Opportunity to work with a dynamic and growing organization
- Competitive salary and benefits package
- Ongoing training and education programs
- Opportunities for career advancement and professional growth
- A positive and supportive work environment
Conclusion
If you are a motivated and dedicated individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Front Office Associate at RAYUS Radiology, you will play a vital role in our team and contribute to our mission of delivering clinical excellence in communities across the U.S. Apply now and join our team of brilliant professionals who are shining the light on radiology services!
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