At blithequark, we're committed to fostering a culture that values inclusivity, self-expression, and individuality. Our dynamic work environment encourages open communication, respect, and job development, empowering our employees to pursue their career goals and advance personally and professionally. As a Facilities Customer Service Professional, you'll play a vital role in delivering exceptional client experiences while working within our facilities case management tool. **About blithequark Culture** blithequark prioritizes the wellbeing of our employees, ensuring that our consumers experience the same level of care. Our culture is built on the principles of respect, empathy, and professionalism. We believe that our employees are our greatest asset, and we're committed to providing a supportive and inclusive environment that allows them to thrive. **Job Overview** As a Facilities Customer Service Professional, you'll be responsible for handling incoming client calls and emails related to facilities management. You'll assess the nature of the request, document, and dispatch to the appropriate party for resolution, all while maintaining a high focus on ensuring an optimal customer experience with every interaction. Your primary goal will be to deliver exceptional client experiences, resolving issues efficiently and effectively. **Key Responsibilities** * Respond to routine inquiries via inbound phone calls, assessing the nature of the call and determining the most appropriate party to handle the call * Process incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, etc. * Ask probing questions to understand and troubleshoot the root cause of the problem or request and determines the right party to service the work order * Dispatch the work order through telephone or email to the appropriate contact * Set appropriate turn-around time expectations with the client based on priority codes * Ensure that all reports are accurate and filed in a timely manner * Select priorities and organize work to meet priorities * Proactively identify work order trends and communicate to the Team Coordinator and Program Lead * Follow approved policies and procedures * Resolve shift concerns and/or tasks with the Team Coordinator / Program Lead and co-workers * Achieve a goal of handling 45 requests per day average * Support team achievement of phone SLA goals * Adhere to schedule shifts, keeping within guidelines for arrivals/departures and absences * Adhere to efficiency and accuracy standards * Support phone volume in the range of 70-100 phone interactions per shift **Essential Qualifications** * High school diploma required * Call center experience preferred (inbound) * Extensive use of computer with experience with Microsoft Office products and the input of large amounts of data * Switchboard or Helpdesk experience a plus * Excellent listening skills and telephone skills * Excellent professional communication and interfacing with customers and co-workers * Ability to manage multiple tasks simultaneously **Preferred Qualifications** * Bachelor's degree in a related field * Previous experience in facilities management or a related field * Knowledge of facilities management software and systems * Experience working in a fast-paced environment with multiple priorities **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a team environment * Strong problem-solving and analytical skills * Ability to manage multiple tasks simultaneously * Proficiency in Microsoft Office products * Experience with facilities management software and systems **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to providing our employees with opportunities for growth and development. As a Facilities Customer Service Professional, you'll have access to: * Ongoing training and development programs * Opportunities for career advancement * Mentorship and coaching from experienced professionals * Access to industry-leading facilities management software and systems * Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our culture is built on the principles of respect, empathy, and professionalism. We believe that our employees are our greatest asset, and we're committed to providing a supportive and inclusive environment that allows them to thrive. **Compensation and Benefits** * Competitive hourly rate of $17.00 per hour * Eligible for a quarterly bonus * Comprehensive benefits package, including: + Medical, dental, vision insurance starting the first day of the month after hire + Long-term and short-term disability insurance paid for by blithequark + 401k with match + Life insurance paid for by blithequark + Generous PTO policy - Accrue up to 15 days during your first year + Paid holidays + One paid day off per year to volunteer + Access to discount programs + Four-week paid sabbatical every five years + HSA/FSA account eligibility + Access to Employee Assistance Program + Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now! Apply for this job