Welcome to blithequark
At blithequark, we are passionate about delivering exceptional service and support to our customers. As a leader in our industry, we strive for excellence in everything we do. Our team is dedicated to providing top-notch solutions, and we are looking for a highly skilled and motivated Equipment Services Coordinator and Customer Service Representative to join our dynamic team. If you have a passion for coordination, customer service, and technical support, we encourage you to apply for this exciting opportunity.
Job Overview
In this critical role, you will be responsible for scheduling and coordinating daily activities for our team of technicians, ensuring seamless execution of service calls, and providing exceptional customer service to our clients. You will work closely with Field Service Supervisors, customers, and sales teams to identify gaps in schedules, provide input on technician capacity, and find solutions to scheduling exceptions. Your excellent communication and organizational skills will be essential in collaborating with various teams, managing parts ordering, and ensuring timely completion of service calls in accordance with service level agreements.
Key Responsibilities
- Schedule and coordinate daily activities for 15+ technicians, ensuring efficient use of resources and minimizing downtime.
- Interface directly with Field Service Supervisors, customers, and sales teams to ensure effective communication and collaboration.
- Identify gaps in schedules and provide input on technician capacity to optimize resource allocation.
- Find solutions to scheduling exceptions and collaborate with various teams to resolve issues promptly.
- Work in SAP to support service activities, manage parts ordering, and ensure accurate inventory management.
- Handle project-related work, such as inventory support and processing returns, to ensure smooth project execution.
- Ensure timely completion of service calls in accordance with service level agreements, maintaining high customer satisfaction levels.
- Research and resolve ticket scheduling issues using complex systems, demonstrating strong problem-solving skills.
- Monitor and respond to incoming requests and emails related to special projects, providing excellent customer service and support.
- Participate in strategic initiatives to drive organizational efficiency, contributing to process improvements and innovation.
Requirements
To be successful in this role, you will need:
- A high school diploma or GED, demonstrating a strong foundation in education.
- 1 to 2 years of experience in customer service or logistics/transportation, showcasing your ability to work in fast-paced environments.
- Strong organizational skills and ability to multi-task, prioritizing tasks and managing multiple projects simultaneously.
- Advanced communication skills, both verbal and written, to effectively interact with customers, technicians, and internal teams.
- Intermediate skills in Microsoft applications, including Word, Excel, and Outlook, to efficiently manage data and communicate with stakeholders.
Nice-to-Haves
While not essential, the following skills and experience will be highly valued:
- Experience in the beverage industry, providing valuable insights into our business operations and customer needs.
- Familiarity with SAP or similar applications, enabling you to quickly adapt to our systems and processes.
What We Offer
At blithequark, we are committed to providing a comprehensive benefits package to support your well-being and career growth. Our benefits include:
- Health insurance, ensuring you and your family receive quality medical care.
- Dental insurance, maintaining your oral health and overall well-being.
- 401(k) and 401(k) matching, helping you plan for a secure financial future.
- Paid time off, allowing you to recharge and pursue your interests.
- Vision insurance, protecting your eye health and correcting any vision problems.
- Life insurance, providing peace of mind and financial security for your loved ones.
Career Growth and Development
At blithequark, we believe in investing in our employees' growth and development. As an Equipment Services Coordinator and Customer Service Representative, you will have access to:
- Ongoing training and development programs, enhancing your skills and knowledge in customer service, logistics, and technical support.
- Opportunities for career advancement, allowing you to progress within the company and take on new challenges.
- A collaborative and dynamic work environment, fostering innovation, creativity, and teamwork.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional service, and we strive to create a work environment that is:
- Supportive and collaborative, encouraging open communication and teamwork.
- Dynamic and innovative, embracing new ideas and technologies to drive growth and improvement.
- Recognizing and rewarding employee achievements, celebrating our successes and milestones.
Conclusion
If you are a motivated and customer-focused individual with a passion for coordination, logistics, and technical support, we encourage you to apply for this exciting opportunity at blithequark. As an Equipment Services Coordinator and Customer Service Representative, you will play a critical role in delivering exceptional service to our customers and driving business growth. Join our dynamic team and take the first step towards a rewarding and challenging career. Apply now and become a part of the blithequark family!
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