At arenaflex, we're on a mission to solve the $1 trillion problem of food waste, and we're looking for a motivated and entrepreneurial individual to join our North American Operations team. As a Customer Success Associate, you'll play a crucial role in managing and growing our client portfolio, building strong relationships with clients, and ensuring the successful implementation of our technology.
**About arenaflex**
arenaflex is a rapidly growing company with a strong base of clients who are rolling out our system globally. We've worked with hundreds of sites to reduce food waste, including hotels, universities, and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Our technology has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry.
**Our Values**
At arenaflex, we're passionate about living our values and placing them at the centre of everything we do. We're:
* Equal parts head and heart: We're both passionate and measured, balancing the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture, and build for the long term.
* Bravely honest: We're a transparent organisation where healthy, respectful debate is encouraged. We challenge our customers if we don't think they're achieving their goals, whether they be environmental or financial.
* People of action: Done is better than perfect, and we learn by boldly doing then rapidly improving. We're breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience.
* Bound by food: We're a diverse bunch, but our belief in the value of food is the common thread in everything we do. We celebrate through our love and respect for food.
* Hungry and humble: Our product is revolutionary, our people are impressive, and we're hungry for change. But, we're just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey.
* People and planet positive: We're caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we're also committed to actively reducing our own footprint while doing so.
**About the Team**
Our Operations team is responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. We're a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.
**Key Objectives of Role**
As a Customer Success Associate, your key responsibilities will include:
* Building strong relationships with clients to ensure they're bought in to making our system successful
* Understanding clients' current situation and needs to tailor the best solutions for them
* Ensuring smooth end-to-end implementation process with client, training multi-disciplined teams to use our system in person and remotely
* Taking a consultative approach to keep clients engaged in utilizing our system to manage their food waste reduction
* Proactively analysing client reports and troubleshooting with the client where needed
* Managing KPIs jointly with the client and arenaflex's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
* Collaborating closely with internal teams in different regions
* Taking initiatives to improve internal processes and procedures (in line with arenaflex Int'l)
* Supporting our front line tech and customer support team with clients' enquiries where required
**Education and Experience**
* You're likely to be degree educated
* You'll have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
* You have an intermediate level of Excel and working knowledge of Word and Powerpoint
**Personal Attributes**
* You'll have excellent verbal and written communication skills in English. Fluency in Spanish is required for this role to support our Spanish speaking clients.
* You share our belief that collaboration is critical to achieving our mission. You can demonstrate how you have thrived working effectively in partnership with others
* You have proven experience in challenging and questioning the status quo. You enjoy suggesting creative and innovative solutions to improve the way things get done
* You're results driven and can demonstrate how you have delivered value added solutions which are intuitive and easy to use
* You have proven experience of knowing what it takes to provide consistently first-class customer service to customers, remaining calm and measured even when dealing with the most demanding of individuals
* You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to ensure you get things right the first time
* You're able to organise yourself, including effective project management and scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines
* You're willing to roll up your sleeves and get work done, taking the initiative to help your team members. You have a growth mentality and a willingness to learn.
**What We Offer**
* Entry-level salary for Customer Success Associate: $50,000 per year, plus Customer Success Bonus
* 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
* Company stock options package
* 401k contributions
* Company part-funded health insurance and eye care allowance
* 2 Wellness hours per month plus a 44 USD gross monthly wellness allowance
* Eligible for Customer Success discretionary bonus scheme
* Employee Assistance Program - 24/7 helpline for your wellbeing
* Learning and development allowance of 370 USD annually
* Hybrid way of working - we're all in the office on Tuesdays and Wednesdays
* Company provided snacks and coffee on office days
* Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
* Our own office space with a great working environment
* You'll love what you do - waking up every day solving one of the biggest social problems of our generation - food waste
* Committed team members with broad experience who share a common passion to build a world class business
**How to Apply**
If you're passionate about food waste reduction and sustainability, and you're looking for a challenging and rewarding role, please apply now. We can't wait to hear from you!
Apply Now