Join a team that's making a tangible difference at arenaflex, a leading organization in the industry. We're seeking an experienced Customer Service Supervisor to lead our team in Los Angeles, CA. This hybrid role offers flexibility, allowing you to balance your time between our Remote office and home. As a Customer Service Supervisor, you'll be responsible for managing and training Customer Service Agents, Operations Agents, and Skycaps at our Station. Your contribution will be valued, with a compensation package starting at a competitive salary.
**About arenaflex**
arenaflex is a dynamic organization that's committed to providing our employees with a stable work environment, equal opportunity for learning and personal growth, and a culture of inclusion, recognition, and support of a safe work environment. We believe in creativity and innovation, encouraging our employees to improve the effectiveness of our operations. Our employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every customer.
**Job Description**
**Pay & Benefits**
* Competitive salary starting at $32.32 per hour, depending on qualifications and experience
* Opportunities for overtime and shift premiums
* For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company
* Benefits you'll love:
+ Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too)
+ Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
+ Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit
+ Explore more Benefits you'll love: [https://careers.arenaflex.com/benefits](https://careers.arenaflex.com/benefits)
**Responsibilities**
* Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
* Respond to and resolve Customer questions, requests, or complaints
* Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment
* Meet or exceed performance goals through effective decisions
* Assign and track Agents for training compliance
* Coordinate actively with all Departments to maintain the Station's on-time performance
* Report status updates to leaders and employees consistently
* Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results
* Review and ensure accurate delay coding
* Work with staff planning to build bids that are in line with department's hourly goals
* Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
* Monitoring staffing in all areas and verifying that overtime is used properly
* Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
* May perform other job duties as directed by Employee's Leaders
**Essential Qualifications**
* Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
* Knowledge of applicable Collective Bargaining Agreements and their applications
* Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
* Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
* Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
* Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
* Ability to apply general rules to specific problems to produce answers that make sense
* Ability to recognize and address performance and safety concerns in a timely manner
* Ability to ensure all equipment is maintained and available for the operation
**Preferred Qualifications**
* Fully functioning, broad knowledge in:
+ Airlines Operation Management
+ Customer Service
+ Licensing/Certification
* Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
* Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
**Physical Abilities**
* Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
* Ability to communicate and interact with others in the English language to meet the demands of the job
* Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
* Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
* Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions
* Ability to perform assigned duties in outdoor and inclement weather conditions
**Other Qualifications**
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
**Work Environment and Company Culture**
arenaflex is a dynamic organization that's committed to providing our employees with a stable work environment, equal opportunity for learning and personal growth, and a culture of inclusion, recognition, and support of a safe work environment. We believe in creativity and innovation, encouraging our employees to improve the effectiveness of our operations. Our employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every customer.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing our employees with opportunities for growth and development. We offer a range of training programs and resources to help our employees develop their skills and advance their careers. Our employees are encouraged to take ownership of their learning and development, and we provide the support and resources they need to succeed.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary starting at $32.32 per hour, opportunities for overtime and shift premiums, and a range of benefits, including:
* Fly for free, as a privilege, on any open seat on all arenaflex flights (your eligible dependents too)
* Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck
* Potential for annual ProfitSharing contribution toward retirement - when arenaflex profits, you profit
* Explore more Benefits you'll love: [https://careers.arenaflex.com/benefits](https://careers.arenaflex.com/benefits)
**How to Apply**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.