**About arenaflex** arenaflex is a leading not-for-profit health insurance company that has been serving the Arizona community for over 80 years. With a strong commitment to inspiring health and making it easy, arenaflex provides a wide range of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses. As a local, independent Blue Cross Blue Shield Association, arenaflex is dedicated to delivering exceptional customer service and making a positive impact on the lives of its members. **Job Description** **Location:** Phoenix, AZ (this is a remote position within the state of AZ) **Job Summary:** arenaflex is seeking a highly motivated and customer-focused Customer Service Representative to join our team in a remote capacity. As a Customer Advocate Phone Specialist, you will play a critical role in providing exceptional service to our members, answering a high volume of health insurance-related customer calls and correspondence daily. If you have a passion for delivering outstanding customer care, are detail-oriented, and possess excellent communication skills, we encourage you to apply for this exciting opportunity. **Responsibilities:** * Provide exceptional customer service to arenaflex members via telephone, written communication, and/or in-person interactions * Identify, research, process, resolve, and respond to customer inquiries and correspondence in a timely and professional manner * Explain various information concerning arenaflex services, including contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc. * Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines * Document and record facts regarding inquiries and correspondence by updating arenaflex files and system * Demonstrate and maintain current working knowledge of required arenaflex systems, procedures, forms, and manuals * Perform all other duties as assigned **Requirements:** * High School diploma or equivalent * At least 1 year of external Customer Service Experience * Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones * Detailed-oriented, maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet productivity standards * Bilingual Premium for Phone Specialist who speak Spanish proficiently (additional $1 per hour) **What We Offer:** * Competitive starting hourly rate of $18.00 with opportunities for performance and quality-based incentives and bonuses * 9+ weeks of Instructor-led paid, virtual training * Comprehensive benefits package, including: + Up to 16 days PTO + 11 paid holidays + 8 hours paid Volunteer hours to serve our community + Up to a 12% Annual bonus based on Corporate Goals and Individual Performance + Medical, Dental, and Vision Coverage + 401(k) up to 5% dollar per dollar match + Tuition Reimbursement + Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more! **Work Environment and Culture:** arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our team members enjoy a dynamic and collaborative work culture that fosters growth, learning, and innovation. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being connected to our team and community. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. Apply Job! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. **About arenaflex:** arenaflex is a leading not-for-profit health insurance company that has been serving the Arizona community for over 80 years. With a strong commitment to inspiring health and making it easy, arenaflex provides a wide range of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses. As a local, independent Blue Cross Blue Shield Association, arenaflex is dedicated to delivering exceptional customer service and making a positive impact on the lives of its members. **Join arenaflex:** Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That's the kind of satisfaction you'll find when you work at arenaflex. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at arenaflex. **Contact Us:** For more information on this position or to learn more about arenaflex, please visit our website at azblue.com. We look forward to hearing from you! **Application Instructions:** Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. 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