Experienced Customer Service Representative for Specialty Mail Order Pharmacy - Remote Work Opportunity in Tennessee

Welcome to arenaflex: Transforming Healthcare with Heart

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle inspires our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We invite you to join our team and be part of a culture that values compassion, innovation, and excellence.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support our purpose and empower every team member to play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions. We strive to make healthcare more personal, convenient, and affordable, and we are looking for like-minded individuals to join our journey.

Job Overview

We are seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a Pharmacy Service Representative, you will provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. This is an exciting opportunity to work from home in Tennessee, within 75 miles of our Specialty location in Bartlett, TN.

Key Responsibilities

• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Translate and enter new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to resolve orders with accounts receivable or clinical issues
• Provide superb communication skills to effectively interact with insurance companies, patients, and internal partners, ensuring timely processing of specialty medications and meeting financial and clinical expectations
• Demonstrate compassionate, genuine care for patients and customers in a fast-paced environment

Requirements and Qualifications

To succeed in this role, you will need:

Essential Qualifications

• One year of experience in a customer service role handling and resolving complex customer needs over the phone
• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

Preferred Qualifications

• Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology

What We Offer

In addition to a competitive pay range of $17.00 - $25.65 per hour, we offer a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Well-being programs, education assistance, and free development courses
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay and paid holidays throughout the calendar year

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer numerous opportunities for learning and professional development, including training programs, mentorship, and education assistance. Our goal is to help you achieve your full potential and succeed in your role.

Work Environment and Culture

Our work environment is dynamic, supportive, and inclusive. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers.

How to Apply

To apply for this exciting opportunity, simply follow our two-step application process:

1. Apply online
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position

Conclusion

If you are a compassionate, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our Specialty Mail Order Pharmacy team. At arenaflex, we are committed to transforming healthcare with heart, and we invite you to be part of our journey. Apply today and take the first step towards a rewarding and challenging career with a company that truly cares about its employees and customers.

Apply Now