Introduction to Blithequark At blithequark, we are dedicated to building a world of health around every consumer, driven by our passion for transforming healthcare. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues. Our mission is to care for people where, when, and how they choose, in a way that is uniquely more connected, more convenient, and more compassionate. We achieve this with heart, every single day, and we are looking for like-minded individuals to join our team. About the Role The Customer Service Representative is the face of blithequark, impacting members' service experience through handling customer service inquiries and problems via telephone, internet, or written correspondence. This role engages, consults, and educates members based on their unique needs, preferences, and understanding of blithequark plans, tools, and resources, guiding them towards a clear path to care. The ideal candidate will have excellent communication skills, the ability to empathize with members, and a strong understanding of blithequark policies and procedures. Key Responsibilities Handle customer service inquiries and problems via telephone, internet, or written correspondence in a professional and compassionate manner. Engage, consult, and educate members based on their unique needs, preferences, and understanding of blithequark plans, tools, and resources. Answer questions and resolve issues based on phone calls/letters from members, providers, and other departments, ensuring timely and effective solutions. Triage resulting rework to appropriate staff, maintaining efficiency and productivity in the workflow. Document and track contacts with members, providers, and plan sponsors, ensuring accurate and up-to-date records. Guide members through their plan of benefits, blithequark policy, and procedures, as well as knowledge of resources to comply with any regulatory guidelines. Create an emotional connection with members by understanding and engaging them to the fullest, championing their best health. Take accountability to fully understand members' needs by building trusting and caring relationships, anticipating customer needs, and providing related information to answer unasked questions. Qualifications Essential Qualifications Required to reside within a 50-mile radius of New Albany, OH, in the event of an outage, you may be asked to work onsite. Customer Service experience in a transaction-based environment, such as a call center or retail location, demonstrating the ability to be empathetic and compassionate. Experience in a production environment. High School or GED equivalent. Preferred Qualifications Ability to multi-task to accomplish workload efficiently. Understanding of medical terminology. Oral and written communication skills. Ability to maintain accuracy and production standards. Problem-solving skills. Attention to detail and accuracy. Analytical skills. Education and Experience A High School diploma, G.E.D., or equivalent experience is required for this role. While experience in a healthcare setting is preferred, we welcome applications from individuals with a passion for customer service and a willingness to learn and grow with our team. What We Offer At blithequark, we are committed to fostering a workplace where every colleague feels valued and that they belong. We offer a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families. Our benefits include: Affordable medical plan options. A 401(k) plan, including matching company contributions. An employee stock purchase plan. No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility. Work Environment and Culture At blithequark, we pride ourselves on our inclusive and supportive work environment. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to creating a workplace where every colleague feels valued and that they belong. We believe in empowering our colleagues to take ownership of their work, providing opportunities for growth and development, and recognizing and rewarding outstanding performance. Compensation and Perks The typical pay range for this role is $17.00 - $25.65 per hour, depending on experience, education, geography, and other relevant factors. We also offer a range of perks and benefits, including flexible work arrangements, employee discounts, and access to exclusive events and programs. Conclusion If you are a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our members, guiding them towards a clear path to care, and championing their best health. Don't miss this chance to be part of a dynamic and inclusive team that is shaping the future of healthcare. Apply now and take the first step towards a rewarding and challenging career with blithequark. Apply for this job