At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and customer satisfaction. Our Texas branch is located in Lewisville, TX, and we're looking for talented individuals to join our team.
**Job Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Processing customer orders and inquiries in a collaborative call center using world-class technology
* Communicating with customers over phone, email, and chat to resolve their queries and concerns
* Helping customers navigate arenaflex's website and online ordering system
* Becoming a product and solutions expert by learning about our products, pricing, and shipping options
* Providing legendary service to our customers by answering their questions quickly and confidently
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Prior customer service experience is a plus, but we'll train you to provide exceptional service to our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced call center environment
* Basic computer skills and familiarity with CRM software
**Benefits**
As an arenaflex employee, you'll enjoy:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs to recognize your hard work and dedication
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education to help you grow and develop
* Employee Perks, including best-in-class facilities, a first-class fitness center, and beautifully maintained walking paths
**Work Environment and Culture**
Our Texas branch is located in a modern and clean facility, with a first-class fitness center and beautifully maintained walking paths. We're committed to creating a positive and inclusive work environment that fosters growth, innovation, and customer satisfaction. Our culture is built on the values of teamwork, integrity, and customer obsession.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer:
* Opportunities for advancement and career growth within the company
* Training and development programs to help you develop new skills and expertise
* A supportive and inclusive work environment that encourages collaboration and innovation
**Compensation and Perks**
As a Customer Service Representative, you'll enjoy a competitive salary range of $24 to $28 per hour, with significant growth and earning potential. You'll also receive a $2 shift differential and have access to our comprehensive benefits package, including health insurance, 401(k), and paid time off.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.