At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty by providing top-notch support to our valued customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best products, services, and support to help them succeed. Our company culture is built on a foundation of teamwork, innovation, and a passion for delivering exceptional results.
**Job Summary**
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers through phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers to resolve issues, and helping customers navigate our website and online ordering system. We'll equip you with the knowledge and skills to become a product and solutions expert, so you can confidently answer product, pricing, and shipping questions.
**Position Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat to resolve issues and provide exceptional support
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert by learning about our products and services, and being able to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
* Participate in ongoing training and development to stay up-to-date on arenaflex products and services
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**Work Environment and Company Culture**
* Onsite shift hours: Monday - Friday, 8:30 AM to 5 PM
* Collaborative and dynamic work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
* A commitment to diversity, equity, and inclusion
**Compensation and Perks**
* Pay from $22 to $27 per hour with significant growth and earning potential!
* Opportunities for bonuses and incentives
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Employee Perks, including a first-class fitness center and beautifully maintained walking path
**How to Apply**
If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and start your journey to a rewarding and challenging career.