Are you a customer-focused individual with excellent communication skills and a passion for problem-solving? Do you thrive in a dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex, a subsidiary of Cigna, as a Customer Service Intake Representative. In this role, you will play a vital part in delivering exceptional patient-provider care while making a meaningful difference in the lives of our clients.
**About arenaflex**
arenaflex is a leading healthcare company that creates innovative solutions to improve health and increase vitality. As a division of The Cigna Group, we are committed to driving growth and improving lives. Our team is passionate about making a positive impact, and we are seeking like-minded individuals to join our Non-Clinical team.
**Responsibilities**
As a Customer Service Intake Representative, you will be responsible for:
* Accepting a daily average of 100-125 inbound calls from Health Plan clients, providers, and imaging centers seeking pre-authorization.
* Properly handling and verifying patient records under HIPPA and PHI, and securing confidentiality for each call.
* Accepting multiple back-to-back calls utilizing various applications on multiple screens, and properly entering all patient, provider, and imaging center data.
* Following the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department.
* Remaining client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call resolution.
* Attending 100% of an 8-week training program, which will include live call participation training.
* Meeting or exceeding all performance metrics through accurate call handling and high-quality calls.
**Qualifications**
To be successful in this role, you will need:
* A High School diploma or equivalent.
* Prior customer service experience is strongly preferred.
* Intermediate proficiency in Microsoft Outlook, with strong written, organizational, and verbal communication skills.
* Excellent customer focus orientation, with the ability to diffuse difficult callers constructively.
* Accountability and ownership to efficiently solve problems.
* An engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers.
* Flexibility, open-mindedness, and the ability to adapt positively to business changes or needs.
* Self-confidence and the empowerment to use good judgment to do what is right, and keep all promises.
**Work Environment and Company Culture**
As a work-from-home opportunity, you will need to have a reliable internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. arenaflex is committed to creating a positive and inclusive work environment, where our employees feel valued, supported, and empowered to succeed.
**Compensation and Benefits**
We offer a competitive hourly rate of $19/hour, depending on experience. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition, you will enjoy a comprehensive range of benefits, including:
* Medical, vision, dental, and well-being and behavioral health programs.
* 401(k) with company match.
* Company-paid life insurance.
* Tuition reimbursement.
* A minimum of 18 days of paid time off per year and paid holidays.
* Opportunities for career growth and professional development.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Service Intake Representative, you will have access to:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth.
* A supportive and collaborative work environment, where you can share your ideas and learn from your peers.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We consider qualified applicants without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
**Accommodations**
If you require reasonable accommodation in completing the online application process, please email:
[email protected] for support. Do not email
[email protected] for an update on your application or to provide your resume as you will not receive a response.
**Tobacco-Free Policy**
arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
**Qualified Applicants with Criminal Histories**
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.