Experienced Client Advocate – Remote Client Support Specialist for Aetna's Wellbeing Plans

About Us

At CVS Wellbeing, we're driven by a singular purpose: carrying our hearts to every moment of your wellbeing. This purpose guides our commitment to delivering improved human-driven healthcare for a rapidly influencing world. Moored in our brand – with heart at its center – our mission sends a personal message that how we deliver our services is just as important as what we deliver. As a leading healthcare company, we're dedicated to making healthcare more personal, helpful, and affordable. Our Heart At Work Behaviors support this purpose, empowering every individual who works at CVS Wellbeing to feel enabled by the role they play in changing our lives and accelerating our ability to enhance and deliver solutions.

Job Overview

We're seeking an experienced Client Advocate to join our remote team as a Client Support Specialist for Aetna's wellbeing plans. This role was created to support the wellbeing plans as well as the managers as we take over the PR calls. Currently, the advocates help on KI and other projects depending on telephone availability. The wellbeing plans rely on CICR to be the experts to explore claims issues, and the advocates are trained to lead complex research and work with different offices to resolve such issues. This work is currently being done on overtime, putting pressure on the CICR budget and the representatives' balance between work and personal activities. We're seeking to have these positions approved as non-creation positions.

Key Responsibilities

• Support the wellbeing plans and managers in handling PR calls, KI projects, and other tasks as assigned.
• Assist in exploring claims issues and lead complex research to resolve such problems.
• Work with different offices to tackle claims issues and provide solutions.
• Develop and maintain strong relationships with wellbeing plans and managers.
• Provide training and guidance to others on processes, work procedures, and systems.
• Write professional resolution reports and communicate effectively with stakeholders.

Required Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Bachelor's degree in a relevant field.
• 2+ years of client support experience dealing with supplier claims issues.
• Excellent communication and interpersonal skills, with the ability to talk confidently with senior management and deescalate troublesome supplier discussions.
• Strong decision-making skills and the ability to work independently.
• Ability to live in Oklahoma.

Preferred Qualifications

We're looking for candidates with the following preferred qualifications:

• Project management experience.
• Process improvement skills.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their careers. As a Client Advocate, you'll have opportunities to:

• Develop your skills and knowledge in client support and claims resolution.
• Take on new challenges and responsibilities as you grow in your role.
• Participate in training and development programs to enhance your skills and competencies.
• Collaborate with other teams and departments to share best practices and learn from others.

Work Environment and Company Culture

We're proud of our company culture, which is built on our Heart At Work Behaviors. These behaviors support our purpose and guide our actions, ensuring that we deliver exceptional service to our customers and stakeholders. As a Client Advocate, you'll be part of a dynamic and supportive team that's dedicated to making a difference in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits to support your physical, emotional, and financial well-being. As a Client Advocate, you'll enjoy:

• A competitive salary of $26/hour.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement savings plan with company match.
• Flexible work arrangements, including remote work options.
• Opportunities for professional development and career growth.

Conclusion

If you're a motivated and results-driven individual with a passion for client support and claims resolution, we encourage you to apply for this exciting opportunity. As a Client Advocate, you'll have the chance to make a real difference in the lives of our customers and contribute to our mission of delivering improved human-driven healthcare. Apply today and join our team of dedicated professionals who are committed to excellence and making a positive impact.

Apply Now

Apply Now